Customer Success Manager, SPS Commerce

• You've clocked at least 5 years in sales, business development, or customer service, managing multiple accounts with success
• Adapt swiftly to new tools, technologies, and business processes
• You absorb information like a sponge, putting newfound knowledge into action with lightning speed, ensuring our team stays ahead of the curve
• Learning new things doesn’t scare you - no matter the complexity
• Your organizational prowess enables you to manage multiple customers and projects with ease. No detail escapes you
• You are committed to precision, maintaining a clear and ordered workflow that benefits both our team and our customers
• You're a people person with superior interpersonal skills and a knack for relationship management
• People can’t help but feel connected to you and you have a way of making people feel confident you’re on their side and will do whatever it takes to do right by them
• You can break down complex concepts into understandable terms, inspiring action with your communication skills
• You are gifted in both speaking and listening, leading to a more transparent and effective communication process
• You are equally eloquent and comfortable communicating in writing, in person, and when speaking to large groups
• You're skilled at identifying potential obstacles and finding effective solutions quickly
• You understand the most powerful thing you can do to drive solutions is to deeply understand the problem
• You are innovative and push boundaries when it comes to finding the best solution - you don’t just stick to the obvious or the “tried and true” strategies
• You have a knack for seeing the bigger picture and understand how individual components interact to form a whole
• You can foresee the downstream impacts of decisions made today and you use these to inform your approach on everything you work on
• You understand when it’s the right time to build fast and scrappy, or slow to scale, and how to balance these things to meet both short- and long-term objectives
• You're driven, proactive, and always ready to get things done
• You are autonomous, able to take initiative and drive projects without needing external motivation
• You are fundamentally guided by the principle of putting customers first, shaping every decision with the goal to enhance their experience
• You are relentlessly driven to surpass expectations, transforming ordinary customer interactions into memorable experiences

Desirable

• We're on the hunt for a passionate and experienced Customer Success Manager to join our dynamic tech team
• With a customer-first mindset, you'll be the face of our company for our enterprise customers, ensuring they receive exceptional service and never have to worry about the details because you’ve got a handle on them
• Your role will be pivotal in forming robust, enduring relationships between our company and our customers
• If you're a motivated, tech-savvy individual who enjoys building relationships and being at the forefront of innovation, Carbon6 could be the place to come build your career
• Guide new customers through our onboarding process, ensuring a swift, accurate setup and creating immediate value for our customers from our solutions
• You will set the pace and standard for how new customers perceive our efficiency and dedication to their success
• With your help, the road to greater operational effectiveness will be clearly paved for every customer
• Orchestrate every aspect of the customer experience, from the first interaction to the ongoing relationship management
• You will choreograph a harmonious journey for our customers, ensuring each interaction aligns with our commitment to exceptional service and positive outcomes
• Your goal is to drive customer satisfaction that leads to contract renewals and strengthens customer loyalty
• You will deliver top-notch service and support that meets their needs and exceeds their expectations, enhancing the customer's trust in our brand
• In regular meetings, you will illuminate the impact of our services on their business and highlight the ways in which our service is unmatched
• Build and maintain solid bridges between customers and our company, ensuring smooth communication between all teams for productive collaboration
• You will consistently provide thoughtful interaction, showing customers and team members the importance of their role in our mutual success
• Understand each customer's needs, goals, and aspirations to guide them on their success journey with us
• You will be proactive in recognizing opportunities and risks for our customers, acting as their trusted advisor
• Promote our company's value proposition to the market
• You will clearly communicate our value, helping customers see the tangible benefits of our partnership
• Drive additional value for our customers and the company, balancing the interests of both to optimize overall success
• You will constantly seek win-win solutions that deepen our customer relationships and fuel our growth and theirs
• Measure and analyze key performance indicators related to customer success
• You will make data-driven decisions, use these metrics to inform strategies and approaches, and drive conversations around customer health and happiness