Account Manager, Flex
$120-150k
OTE
$80-100k
BASE
+ Eligible for a commission-based incentive plan
Financial platform for business
Be an early applicant
Financial platform for business
21-100 employees
Be an early applicant
$120-150k
OTE
$80-100k
BASE
+ Eligible for a commission-based incentive plan
21-100 employees
Company mission
To reimagine every single aspect of the financial workflow and financial services for any entrepreneur.
Role
Who you are
- 2–5 years of experience in Customer Success, Account Management, within FinTech, SaaS, or financial services
- Proven ability to manage a book of business, drive renewals, and expand account value
- Excellent communication skills, able to distill complex financial or technical topics into clear, actionable insights
- Entrepreneurial mindset with comfort operating in ambiguity and a fast-changing environment
- Strong analytical instincts and a passion for helping customers succeed
- Proven track record of hitting and exceeding quotas Consistently a top 10% performer
What the job involves
- As an Account Manager at Flex, you’ll take full ownership of a portfolio of high-growth customers, driving adoption, retention, and expansion across our suite of financial products
- You’ll play a key role in helping businesses scale efficiently by building strong relationships, identifying growth opportunities, and ensuring every customer gets maximum value from Flex
- You’ll also serve as the voice of the customer, turning feedback and insights into actionable recommendations that shape future products and features
- Your input will directly influence how Flex evolves to better serve the needs of our customers and the broader market
- Own customer relationships: Serve as the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention
- Drive revenue growth: Identify opportunities to expand customer value, deepening product adoption, and aligning new Flex solutions to their specific business needs and pain points
- Proactively manage accounts: Analyze customer health, usage, and spend patterns to anticipate needs and mitigate churn risk
- Influence product direction: Gather and synthesize customer feedback to help shape future features, workflows, and user experiences
- Build scalable processes: Help design, refine, and document customer success playbooks for an evolving, fast-moving startup environment
- Collaborate cross-functionally: Partner with Sales, Product, Risk, and Operations to deliver a seamless experience and measurable business outcomes
Our take
Flex, formerly known as Flexbase, supplies credit and finance management tools for small and midsize business (SMBs). At the core of its offering is a credit card, with a complimentary platform that collects all finance operations into one easy-to-manage app.
Perhaps the most intriguing part of Flex's approach is the credit card itself, which comes with 0% interest for 60 days. Through this, businesses can improve their cash flow and be more free to invest in growth. Besides this, users can also issue virtual employee cards at no extra cost, and use functions such as receipt capture and free ach/wire payments.
Having steadily grown its offering over the years, Flex has now raised a significant funding round to expand its business and accelerate growth. Demand for its solutions has already moved the company to expand beyond its initial focus on the construction industry to target clients across logistics, eCommerce, real estate and other sectors. After raising $120 million in September 2023, Flex has proceeded to launch its own app - the finance super app - to streamline the finance back office for business owners.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2025
$25m
EARLY VC
Sep 2023
$20m
SERIES A
Total funding: $63.2m
Company benefits
- Paid medical, dental & vision
- 401k & life insurance
- PTO
- Remote work w/ semi-annual offsites in exotic locations
- Experienced founding team
- Well-funded company with significant horsepower and runway
Company HQ
Riverside, Miami, FL
Leadership
Zaid Rahman
(Co-founder & CEO)Angel Investor with 305 Ventures, and Thiel Fellow of The Thiel Foundation. Former Co-founder and Founding CEO of Volley.
Hadi Solh
(Co-founder)Partner at Atmos Ventures. Was Board Director at Oxford Ionics, Nethone and ORCA Computing. Former Chief Investment Officer for Depa Group.
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