Director of Customer Onboarding, EvenUp
$165-185.9k
More information about location
AI-driven support for personal injury lawyers
Be an early applicant
AI-driven support for personal injury lawyers
501-1000 employees
Be an early applicant
$165-185.9k
More information about location
501-1000 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- 8+ years of experience in onboarding, implementation, client success, operations, or a related leadership role
- Experience in legal services (preferred), professional services, or similarly complex environments
- Proven experience managing teams that travel and execute on-site client engagements
- Strong background in customer advocacy and relationship management, particularly in high-stakes or transition-heavy environments
- Exceptional organizational and project management skills; comfortable juggling multiple onboarding tracks simultaneously
- Demonstrated ability to work cross-functionally and influence without direct authority
- Willingness and ability to travel regularly (including overnight and multi-day site visits)
- Executive-level communication skills with the ability to engage confidently with firm owners and senior leadership
- Calm, solution-oriented leadership style with a high level of accountability
What the job involves
- We are seeking an experienced Director of Onboarding to lead the post-sale onboarding experience for newly acquired personal injury firms
- This is a senior, client-facing role responsible for ensuring every firm is successfully transitioned, fully operational, and confident in their partnership with us
- The Director of Onboarding is a customer advocate first, balancing operational rigor with relationship management
- You will lead a traveling onboarding team, personally engage with firm leadership, and coordinate closely with Sales, Product, Customer Success, Engineering, Operations, and Finance teams to deliver a seamless onboarding experience; often on site
- The role demands exceptional organizational and coordination skills, including managing complex schedules, aligning diverse stakeholders, and navigating competing expectations
- Furthermore, it requires experience instrumenting and managing teams against SaaS and user activation metrics, to ensure “magic moments” and widespread, lasting user adoption
- Own the post-sale onboarding experience for new firms, from handoff through successful go-live and stabilization
- Serve as the primary advocate for newly onboarded firms, ensuring their needs, concerns, and feedback are heard and addressed internally
- Lead, mentor, and manage an onboarding team that conducts on-site and remote implementations, including travel planning and execution
- Personally participate in on-site onboarding engagements as needed, particularly for complex or high-priority firms
- Build and maintain structured onboarding plans, success metrics, timelines, and checklists tailored to each firm
- Coordinate cross-functionally with Sales, Product, Customer Success, Engineering, Operations, Finance and leadership to ensure alignment and accountability
- Develop and refine onboarding processes to improve consistency, efficiency, and client satisfaction
- Manage scheduling across multiple firms, teams, and time zones with precision and flexibility
- Identify risks or gaps early and proactively escalate or resolve issues before they impact the client experience
- Create systems to track onboarding progress, outcomes, and performance metrics; report insights and trends to leadership
- Act as a trusted senior presence for firm owners and leadership during a critical transition period
- What Success Looks Like:
- New firms feel supported, confident, and well-prepared from day one
- Onboarding timelines are met or exceeded without sacrificing quality
- Internal teams are aligned, informed, and clear on their roles
- Issues are anticipated and resolved before they become escalations
- The onboarding team operates efficiently, consistently, and professionally in the field
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2025 that was one of the largest in the history of legal AI. Now valued at over $2 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2025
$150m
SERIES E
Oct 2024
$135m
SERIES D
Total funding: $370m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
Company HQ
Financial District, San Francisco, CA
Leadership
Rami Karabibar
(Co-Founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-Founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Co-Founder, Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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