Senior Customer Success Manager, SPARETECH
Enterprise MRO software
Posted today
Enterprise MRO software
101-200 employees
Posted today
101-200 employees
Company mission
To transform industrial spare parts data into an efficient, reliable, and collaborative experience.
Role
Who you are
- Bring Senior CS Experience: Have 4-7 years of Customer Success experience in B2B SaaS, ideally with enterprise customers in complex, technical, or manufacturing-related environments. You understand process design, CS models, customer segmentation, retention levers, expansion motions, and how to drive measurable customer value in a high-growth SaaS environment
- Think Strategically and Commercially: Can independently manage a complex customer portfolio, prioritize effectively, identify risks and opportunities, and drive initiatives across different stakeholder groups
- Build Executive Relationships: Connect confidently with key decision-makers and executive sponsors, run strategic conversations, and are willing to travel 2-4 times per month to strengthen customer partnerships and build a vital customer community in the DACH region
- Bring Technical and Industry Curiosity: You build up deep product and manufacturing knowledge, thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention
- Understand Manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside
- Speak Fluently: Are proficient in both German and English
What the job involves
- As Senior Customer Success Manager, your mission is to take strategic ownership of a portfolio of enterprise customers and act as a trusted advisor to senior stakeholders across the manufacturing industry.
- You will drive long-term value realization, retention, expansion, and customer advocacy while helping shape how SPARETECH scales Customer Success across our growing customer base
- Own Strategic Customer Outcomes: Take end-to-end ownership of a portfolio of enterprise customers, from handover and onboarding to adoption, executive alignment, renewals, expansion, and long-term value realization
- Act as a Trusted Advisor: Build strong relationships with senior stakeholders and decision-makers, helping customers translate their business priorities into measurable success with SPARETECH
- Drive Retention and Expansion: Identify risks and growth opportunities early, lead proactive success planning, and contribute directly to strong retention, low churn, and sustainable account growth
- Represent SPARETECH Externally: Represent us in strategic customer meetings, customer events, webinars, roundtables, and our own regional meetups
- Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each each colleague in the team
- Shape How We Scale Customer Success: Partner with the VP Customer Success, Product, Sales, and the wider CS team to enhance customer journeys, influence product feedback loops, and build scalable CS practices
Our take
SPARETECH is a data platform for industrial spare parts with plans to revolutionise manufacturing operations. The company addresses the challenges manufacturing companies face worldwide by helping to maintain efficient supply chains and minimise downtime costs.
Through its platform, SPARETECH allows manufacturing companies to digitise their spare parts inventories, analyse real demand, compare offerings from various suppliers, and optimise sourcing within their product networks. Utilising machine learning and verified spare parts data intelligence, SPARETECH's technology transforms raw data into actionable insights, helping clients increase machine uptime and reduce costs.
Securing investment funding in mid-2023, the company is now focused on international expansion. With a track record of impressive results, SPARETECH's future prospects appear promising as it continues to drive efficiency and sustainability in the manufacturing sector while forging partnerships across the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2023
$11.8m
SERIES A
Jul 2021
$5m
SEED
Total funding: $16.8m
Company HQ
Rathaus, Stuttgart, Germany
Leadership
Martin Weber
(Co-Founder & CEO)Graduated from the Karlsruhe Institute of Technology with an MS in Economic and Social Sciences. Previously worked as an eCommerce Manager at CHRONEXT and as a Senior Consultant at Porsche Consulting Group.
Dr. Lukas Biedermann
(Co-Founder & CCO)Graduated from the University of Bremen with a Ph.D. in Economics and Social Sciences. Previously worked at Porsche Consulting Group as a Manager and at Siemens Management Consulting as a Business Strategy Consultant.
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