Senior Product Manager, Relay

• At least five years of product management experience, with a track record of shipping and owning products at scale
• Proven ability to take ownership of a product area and influence broader strategy
• Strong data competency with the ability to self-serve metrics and write basic SQL queries to support decision making
• Excellent storytelling and communication skills: you bring clarity and inspire conviction across engineering, design, and business stakeholders
• Experience working closely with engineering and design as part of a leadership trifecta to deliver polished, high-quality experiences
• Demonstrated success working cross-functionally with Sales, Marketing, and Customer Experience teams to ensure effective launches and adoption
• Comfort working in ambiguous environments while bringing structure and clarity where needed
• Experimental & curious in your approach to product management (i.e. tooling, processes etc)
• Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit

Desirable

• As Senior Product Manager, you’ll lead a major product area from end-to-end (e.g. core banking, risk, AI Insights, payroll etc). You’ll take new products and features from zero to one, scale existing ones, and directly impact how thousands of entrepreneurs run their businesses
• Launch and iterate on high priority products ensuring the experiences are simple, intuitive, and trustworthy
• Improve customer outcomes by driving integrations with banking, accounting, or payment platforms
• Collaborate with Risk, Data, and Operations to ensure Relay’s products are reliable, secure, and insight-driven
• Build narratives and roadmaps that align stakeholders, clarify priorities, and inspire confidence, even in the face of ambiguity
• Partner with Sales, Marketing, and CX to deliver successful launches and drive adoption among SMB customers
• Own impactful products end-to-end: define the vision, set the roadmap, and deliver high-impact outcomes shaping how SMBs understand, manage, and spend their money
• Treat your product like a business: define and track KPIs, monitor performance, and make decisions rooted in data, customer insights, and company goals
• Ship high-quality products from ideation to launch: partner closely with design and engineering as part of a leadership trifecta, raising the bar for usability, craft, and polish
• Build and tell the story for your product: create clear narratives that inspire leadership, cross-functional partners, and customers; even in ambiguous situations
• Stay deeply connected to SMB customers: immerse yourself in their workflows and pain points, ensuring we’re solving meaningful problems and delivering products that feel both intuitive and delightful
• Collaborate cross-functionally: work with Sales, Marketing, and Customer Experience teams to ensure smooth go-to-market launches and strong adoption
• Partner externally and internally: navigate and evaluate strategic partners while working across Relay as we grow our product offerings and build new capabilities
• Champion product culture at Relay: bring curiosity, ownership, and a high bar for quality that elevates both the product team as a whole

• Stage 1: A 45-minute Google Meets video call with a member of our Talent team
• Stage 2: A 60-minute Product Deep Dive interview with the hiring manager
• Stage 3: A 45-minute in-person interview with a member of our leadership team
• Stage 4: A 1-hour case study panel interview - a take home case study assignment will form the basis of this discussion