Senior Operations Manager, Athelas
Air, EHR
$120-150k
Offers equity
5 days a week in office (Mountain View, CA)
AI to grow healthcare businesses
Be an early applicant
AI to grow healthcare businesses
201-500 employees
Be an early applicant
$120-150k
Offers equity
5 days a week in office (Mountain View, CA)
201-500 employees
Company mission
To simplify and improve healthcare delivery through AI and automation.
Role
Who you are
- Education: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus
- 5+ years of operations or project management experience in SaaS or HealthTech
- Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope
What the job involves
- As Senior Operations Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR)
- You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption
- You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value
- Engage directly with customers to map their existing clinical and administrative workflows
- Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs
- Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog
- Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch
- Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows
- Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support
- Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early
- Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support
- Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality
- Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code
- Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs
- Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion)
Our take
Today, healthcare providers are tackling the growing challenge of too much paperwork and too little time for patients. Many existing electronic health record (EHR) systems only add to the problem - digital, yes, but often too clunky, time-consuming, and disconnected from the tools doctors actually need. Athelas is tackling this by reimagining how healthcare software works, helping providers spend less time lcicking and more time caring for people.
Athelas offers a full suite of tools that combine AI-powered automation, remote patient monitoring (RPM), and integrated EHR and billing systems. And its newest platform, Athelas AIR, is a next-generation EHR designed to unify clinical and administrative workflows in one intelligent system. By embedding revenue cycle management (RCM) and ambient AI documentation directly into the platform, Athelas AIR streamlines everything from charting to billing. And the goal is simple, to reduce administrative burden, improve margins, and ultimately, give healthcare teams a smoother, smarter way to work.
The company has made significant strides in recent years. After reaching unicorn status in 2022 and merging with Commure in 2023, Athelas is now valued at around $6B and continues to expand its platform. Alongside growing adoption of Athelas AIR, the company has recently secured FDA clearance for its Athelas Home device - an AI-powered diagnostic tool that delivers lab-grade blood test results from a fingerstick in minutes. This allows care teams to test, diagnose, and make decisions in a single visit. With a growing customer base and a broader push into AI-driven diagnostics as well as software, Athelas is ready to be a leader in end-to-end, intelligent healthcare infrastructure.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.4m
Company HQ
Jackson Park, Mountain View, CA
Leadership
Tanay Tandon
(Co-Founder & CEO)Alongside Athelas, they are the CEO of Commure. Previously, they were a Researcher at Stanford University AI Department and MetaMind.
Deepika Bodapati
(Co-Founder & COO)Alongside Athelas, they are the COO of Commure. Prior to founding Athelas in 2016, they were a Researcher at Stanford University, Multimodality Molecular Imaging Lab and NASA Ames Research Center.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 27 more jobs at Athelas