Enterprise Technical Account Manager, Talon.One
AMER
$115.5k
More information about location
Marketing software for promotions & loyalty programs
Be an early applicant
Marketing software for promotions & loyalty programs
201-500 employees
Be an early applicant
$115.5k
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, , or similar technical client-facing role
- Experience owning API integrations end-to-end for enterprise-level accounts
- Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
- Proven experience with SaaS based products
- High level of problem-solving attitude in a troubleshooting environment
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
- Stay calm, patient, and professional while managing high-stakes customer relationships
- Analytical understanding with a high focus on data-driven decision-making
What the job involves
- Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region
- You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams
- You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers
- Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing client requests on a daily basis
- Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company
- Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths
- Own the end-to-end technical integration of our API-driven platform into each client's ecosystem
- Troubleshoot recurring technical issues and drive escalations through to resolution
- Manage a portfolio of enterprise accounts, tracking API usage to protect retention, growth, and satisfaction
- Partner with Customer Success Managers and Engineering to deliver a strong client experience
- Design and continuously improve customer onboarding processes
- Identify new technology partnerships and integration opportunities that expand our ecosystem
- Guide customers through expectation-setting conversations that build long-term trust
- Support escalated tickets alongside the broader support team
Our take
Talon.one initiates and automates loyalty programs and discount campaigns for product-oriented businesses. Its varied product service includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions.
Paradoxical to its mission to create developer-free promotion tools for companies, Talon.one was actually founded by several software developers. In 2022, the company partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company, highlighting its integration capabilities as it had to collaborate effectively with various software companies.
Talon.one's offering has a lot of potential, which hasn't gone unnoticed, and its secured a hard-hitting client list that includes Mercedes, Delivery Hero and Adidas. It also raised some serious growth funding in 2025 which puts it in a great position as it eyes thoughtful and sustainable long-term growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.4m
SERIES A
Total funding: $138.4m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO & Co-founder)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO & Co-founder)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 17 more jobs at Talon.One