Senior Product Manager, AlertMedia
+ Variable Compensation + Company-wide bonus program
More information about location
Emergency communication provider
Be an early applicant
Emergency communication provider
201-500 employees
Be an early applicant
+ Variable Compensation + Company-wide bonus program
More information about location
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You have built products that turn scattered, manual work into something coordinated and dependable. You have watched capable people stitch together tools, tabs, and checklists by hand to get through a high-stakes process — and you have felt the pull to replace that friction with software that simply does the right next thing. You know the difference between automation that earns trust and automation that gets in the way
- Now you want to do that at scale, for thousands of teams, on a product being built from the ground up. You are curious about how customers actually work rather than how they say they work, comfortable making decisions with imperfect data, and energized by taking a blank page and shipping something real. You are as interested in the operator’s daily reality as you are in the roadmap that serves it
- When a critical event unfolds, the hard part is rarely knowing that something happened — it is coordinating the many steps, people, and systems that have to move in the right order, quickly, and often all at once. AlertMedia is transforming how organizations turn response into action, and you will own how we build it
- 4+ years of product management experience, including owning a product or major product area end to end — discovery, delivery, and measurement
- Experience taking a product or major capability from zero to one: defining the problem, shaping the concept, and shipping the first versions into customers’ hands
- Prior experience working on agentic and/or AI-native products — workflow automation, process orchestration, integration platforms, agentic tooling, or similar
- A working understanding of how AI and LLM-based capabilities are designed into products, including where they add leverage and where they need guardrails
- A systems mindset — you naturally think in terms of workflows, dependencies, triggers, and how the pieces of a process fit together
- Strong analytical judgment and comfort making decisions from incomplete or conflicting information
- Advanced written and verbal communication skills, with the ability to hold a technical conversation with Engineering and a strategic one with an executive on the same day
- Comfort with tools like Jira, Confluence, and product analytics software
- A collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment
- Resourcefulness — you keep going when the path is not clear
- Energetic, empathetic, and earnest, with a consistent record of delivering quality work on schedule
- Familiarity with Agile delivery, APIs, system integrations, and data pipelines
- Experience in critical event management, emergency communication, security, safety, or business continuity — or with the teams that run them
- Experience with product enablement or go-to-market support
What the job involves
- AlertMedia is looking for a Senior Product Manager to lead the strategy and development of new AI capabilities that help organizations coordinate complex critical-event response workflows. This person will take the product from zero to one—turning customer needs into trusted automation and partnering with Engineering and Design to rapidly prototype, ship, and scale new solutions
- Customer and Market Understanding
- Develop deep expertise in the personas we serve — security, safety, business continuity, IT, and operations leaders, and the responders who execute when something goes wrong — including how their work is structured, staffed, measured, and escalated
- Interview customers and prospects continuously. Run discovery conversations, workflow walk-throughs, and feedback sessions that produce specific problem statements rather than feature requests
- Maintain a clear, current view of the problems we solve well today, the opportunities to solve problems better, and the problems we should be solving 12 to 24 months from now
- Track industry trends, the automation and AI landscape, platform and integration changes, and the competitive field, and translate them into implications for our roadmap
- Strategy, Prioritization, and Roadmap Ownership
- Own the roadmap for new AI capabilities: decide what we build, what we defer, and what we decline, with reasoning that stands up to scrutiny
- Shape the strategy and positioning for a product that is still being defined and build the case for where it should go next
- Balance business objectives, customer needs, and industry trends when sequencing work, and make the tradeoffs explicit to stakeholders
- Define the problem sets and jobs to be done that anchor each initiative, so the team understands the outcome before it debates the solution
- Working With Development and Design
- Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and deliverable milestones the team can execute against
- Break large initiatives into releasable increments that produce customer value early and inform what comes next
- Stay close through delivery — grooming, scope decisions, testing, and launch readiness — and resolve ambiguity before it becomes rework
- Prototyping With AI Tooling
- Use AI development and design tools such as Claude Code, Claude Design, and Codex to build working prototypes, pressure-test concepts, and put something tangible in front of customers in days rather than quarters
- Treat prototypes as a research method: use them to invalidate weak ideas inexpensively and to sharpen strong ones before Engineering commits
- Bring that fluency to the wider product team and raise the bar for how quickly we can move from idea to evidence
- Measurement
- Define what success looks like before launch — adoption, time saved, workflow completion, reliability, retention impact, revenue contribution — and instrument for it
- Analyze product usage data and customer outcomes after release, report honestly on what worked and what did not, and feed those findings into the next round of prioritization
- Go-To-Market Enablement
- Work with Product Marketing to position new capabilities, shape messaging, and equip Sales, Customer Success, and Support to sell and support them with confidence
- Translate product functionality into narratives and practical applications that customer-facing teams can use in real conversations
- Lead internal training, demos, and Q&A sessions so the organization understands not just what shipped but why it matters to the people who use it
- Our customers rely on us to help them keep their people safe and their business running. When we get it right, a response that used to take a dozen manual steps and several anxious people happens quickly and correctly — and a team gets to focus on the situation instead of the software
- We are looking for someone who wants to build on that and make it possible for many more teams to respond well under pressure. If that is the mission you want to spend your time on, we would like to talk with you
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
The company has received significant funding that has helped to accelerate its product roadmap and supported expansion into new markets. It continues to launch new updates such as agentic AI capabilities that help security teams accelerate threat identification and coordinate responses faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company HQ
Bouldin Creek, Austin, TX
Leadership
Brian Cruver
(Founder & Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
Christopher Kenessey
(CEO)Member of YPO and the Forbes Technology Council. Formerly EVP at NetMotion, Chief Sales and Marketing Officer at The Foundry, and Director of Worldwide Sales and Operations in the Intelligent Automation Business Unit of Cisco.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at AlertMedia