Senior Infrastructure Engineer, Cresta
$205-270k
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
$205-270k
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field
- Deep proficiency with coding languages such as Golang or Python
- Deep familiarity with container-related security best practices
- Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. Experience with GPU-enabled clusters is a bonus
- Production experience with Kubernetes templating tools such as Helm or Kustomize
- Production experience with IAC tools such as Terraform or CloudFormation
- Production experience working with AWS and services such as IAM, S3, EC2, and EKS
- Production experience with other cloud providers such as Google Cloud and Azure is a bonus
- Production experience with database software such as PostgreSQL
- Experience with GitOps tooling such as Flux or Argo
- Experience with CI/CD such as GitHub Actions
What the job involves
- As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely
- You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting
- Developer Toolchain. You'll partner with engineers to build dev tools that empower developer workflows and deployment infrastructure
- Ensure reliability of multi-cloud Kubernetes clusters and pipelines
- Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications
- Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers
- Automate operations and engineering. Focus on automation so we can spend energy where it matters
- Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Share this job
View 75 more jobs at Cresta