Agent Strategy Manager, Assort Health

• 2–5 years of experience working directly with customers in Customer Success, Account Management, Technical Account Management, Implementation, Management Consulting, or a similar role
• Experience managing a group of customer accounts, with examples of helping customers use a product successfully, see its value, renew contracts, and grow their relationship
• You use data to understand problems, recommend solutions, and check whether those solutions worked
• You explain results, recommendations, and next steps in a way that makes sense to both senior leaders and the people using the product
• You manage competing priorities, coordinate with other teams, and keep customers updated
• You ask thoughtful questions, learn new products, and use feedback to improve your work
• You’ve improved a process, tool, document, or customer program and can explain how it helped
• You can make progress when the answer isn’t obvious, take responsibility for your work, and ask for help when needed
• Interest in or experience helping organizations put AI tools to use

Desirable

• Assort’s Agent Strategy team helps healthcare providers get meaningful results from our AI products. We work with executives, operations teams, and frontline staff to make their jobs easier and improve how patients access care
• You’ll join a growing team that takes the time to understand each customer, solve problems, and help them get lasting value from Assort
• We’re hiring an Agent Strategy Manager to manage healthcare customer relationships from the time they sign a contract through renewal and growth
• You’ll learn how each customer works, agree on clear goals, and use data and feedback to understand what’s working and what needs to improve. You’ll work with Implementation, Sales, Product, and Engineering to solve problems and keep commitments to customers
• You’ll own your customer relationships and daily priorities, with support from your manager on more difficult situations. You’ll also help improve team processes and share what you learn with colleagues
• Build trust with executives, operations leaders, and frontline staff, and stay involved as customers launch, use, and grow with Assort
• Review performance data, identify problems, and create practical plans to improve results. Explain the value Assort delivers, such as time saved or better call handling
• Make sure questions and requests receive timely responses. Address concerns early and work with your manager on plans to get struggling accounts back on track
• Help customers understand the results they’re getting and where other Assort products could help. Work with Sales to support contract renewals and additional purchases
• Build your knowledge of Assort’s products, recommend options that fit customer needs, and give Product and Engineering clear feedback
• Find ways to reduce repetitive work, improve processes, and make useful changes that can benefit several customers
• Document what works, share lessons from your accounts, and guide colleagues on products and tasks you know well