Launch Operations Manager, Metropolis
$90-120k
Autonomous commerce platform for urban mobility
Be an early applicant
Autonomous commerce platform for urban mobility
1001+ employees
Be an early applicant
$90-120k
1001+ employees
Company mission
To disrupt traditional city infrastructure to empower the future of urban mobility.
Role
Who you are
- 5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management
- Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution
- Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau
- Experience using AI tools to optimize workflows
- Experience pulling data and owning operational metrics reported directly to executive leadership
- Proven experience deploying automated email campaigns to drive user or subscriber conversion
- Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers
- Willingness to travel occasionally for critical on-site go-lives
- Passion for transportation, parking, mobility, logistics, or real estate technology
- Experience in a fast-paced tech environment
What the job involves
- Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring
- In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines
- Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region
- As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations
- Oversee hundreds of new site launches across the East Region from contracting through post-launch execution
- Provide occasional in-person support on go-live days through required regional travel
- Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs
- Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses
- Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track
- Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding
- Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)
- Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work
- Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes
- Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption
Our take
Driven by computer vision and AI technology, Metropolis offers a seamless parking and checkout experience by turning cars into wallets. This eliminates the need for physical tickets and pay machines, allowing property owners to maximise the financial performance of their parking assets and offer a modern service to customers.
Metropolis aims to revolutionise parking by integrating future mobility solutions, such as autonomous vehicle deployment, charging stations, and eVTOL infrastructure. Its approach includes dynamic pricing to optimise revenue during demand surges.
The company has expanded rapidly following several fundraising rounds and some lucrative partnerships. Its acquisition of SP Plus Corporation helped to position Metropolis as a leader in AI infrastructure for parking and mobility, and its now grown to be worth $5 billion.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2025
$500m
SERIES D
Oct 2023
$1.1bn
SERIES C
Total funding: $1.8bn
Company benefits
- Equity options - We offer ownership opportunities through stock options
- Wellness benefits - A wellness program designed to support a variety of needs
- Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
- We subsidize high-quality health insurance coverage for full-time and hourly employees
- 401(k) match - Plan for your future with a 4% company match
- Parental leave - Receive support prior to, during leave, and as you transition back to work
- Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
- Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
- Hybrid environment - Magic happens face to face, but we support a flexible working model
Company HQ
Downtown, Santa Monica, CA
Leadership
Alexander Israel
(CEO & Co-Founder)Former Vice President & General Manager at INRIX. Co-founder and former COO at ParkMe. BA in Business & Economics at University of Puget Sound.
Travis Kell
(CSO & Co-Founder)Former Senior Vice President at Winton Group. Previously Director of Hedge Fund Solutions at BlackRock. BA in Business at University of Puget Sound.
Courtney Fukuda
(Chief Integration Officer & Co-Founder)Formerly hedge fund solutions group at BlackRock. Managed senior relationships with sovereign wealth fund, central banks and other major institutional investors. BA in Economics at Yale University.
Peter Fisher
(CCO & Co-Founder)Formerly growth equity Investor at Transamerica Investment Management, BA in Political Science at Boston College.
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