Customer Success Manager, Tulip Interfaces
Life Sciences
Plus equity
Global operations management platform
Job no longer available
Global operations management platform
201-500 employees
Job no longer available
Plus equity
201-500 employees
Company mission
To democratize technology and empower those closest to operations to solve problems.
Role
Who you are
- You are customer focussed and and excited to partner with customers to identify and deliver measurable impact
- You communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives
- You like to solve problems, working closely with colleagues from other departments
- You have worked for or supported a Life Sciences company and understand their regulatory requirements
- You have experience in life science development, operations and/or manufacturing environments
- You Google your way out of most problems, and understand that every customer sees the world a bit differently
- BA/BS (MBA/Masters preferred)
- 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
- Experience with change management in a GxP manufacturing and operations
- Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
- Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Passion for continuous improvement and digital transformation
- Comfortable in a fast-paced, technology-driven business environment
- Ability to travel (estimated up to 15%)
- We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered
What the job involves
- Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
- Serve as internal customer champion
- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
Our take
Tulip’s frontline operations platform is a connected data and process management tool that lets manufacturers create their own visual and interactive apps that connect with machines, tools, sensors, people and the systems used in a production or logistics process in a physical location.
Tulip gives frontline engineers the ability to address their own shop floor needs, guiding workflows and adapting the apps as things change or improvements are made. Customers only pay for the stations they need, driving better cost efficiencies and the ability to start small and scale up. Its no-code platform and powerful integrations allow connection to new and legacy machinery as well as leveraging the Internet of Things. This has attracted partnerships with the likes of Microsoft and AWS.
Tulip aims to be a next-generation leader in frontline operations, which currently represents a $150B market opportunity. The company's next steps include integrating the recently acquired smart search company Akooda into its platform, as well as further expansion into small and medium enterprise businesses in Europe, the Middle East, Africa and Asia. It plans to significantly increase its headcount to support growth as the low/no code platform marketplace is tipped to hit more than $84 billion by 2027.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2021
$100m
SERIES C
Sep 2019
$39.5m
SERIES B
Total funding: $170.9m
Company benefits
- Have a direct impact on product and culture
- Flexible work and unlimited vacation policy, virtual company events and happy hours
- Commuter benefits, a work-from-home stipend, fitness subsidies
- Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
- Parental Leave, 401K & Life Insurance
- Parents@Tulip, Hey Lady, Allies@Tulip and more
Company HQ
Assembly Square, Somerville, MA
Leadership
Natan Linder
(Co-Founder & CEO)They served in the IDF as a System Engineer for 3 years before working as a Software Engineer for 4 years. They worked at Samsung, Formlabs, MIT Media Lab, and RightHand Robotics before co-founding Tulip in September 2014.
Rony Kubat
(Co-Founder & CIO)Having taken a Ph.D. in Computer Science at MIT, they started working at MIT Media Lab in 2012. They have served as CTO of Tulip since 2014, alongside being a Media Lab Research Affiliate.
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