Lead Product Analyst, Moonpig
1-3 days a week in office
Online company for personalised cards, gifts and flowers
Be an early applicant
Online company for personalised cards, gifts and flowers
501-1000 employees
Be an early applicant
1-3 days a week in office
501-1000 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- Are you passionate about turning customer behaviour into better digital experiences?
- Significant experience in Product Analytics, Customer Analytics or a similar role within a digital product or e-commerce environment
- Strong hands-on SQL skills with the ability to investigate data, challenge assumptions and communicate findings clearly
- Experience exploring customer behaviour through funnel, journey, cohort, segmentation or retention analysis
- Proven ability to define, maintain and govern product metrics to improve the quality and consistency of measurement
- Experience supporting experimentation through structured testing, robust measurement and thoughtful interpretation of results
- Excellent communication skills with the ability to explain complex analysis in a clear and practical way
- Strong collaboration skills and experience partnering with Product and cross-functional teams
- Experience creating analytical frameworks, documentation or resources that help teams measure products consistently
- Comfortable working through ambiguity while remaining focused on customer behaviour and product outcomes
Desirable
- Working knowledge of Python
- Experience with product analytics platforms such as Mixpanel, Amplitude or similar
- Familiarity with Snowflake, Tableau or comparable data platforms
- Experience using causal inference techniques such as regression, matching, difference-in-differences or uplift modelling
- Experience evaluating recommendation, personalisation or AI-enabled product features
- Experience sharing analytical knowledge through coaching, documentation or communities of practice
What the job involves
- As our Product Analytics & Experimentation Lead, you'll help shape how millions of customers interact with Moonpig by uncovering insights that drive smarter product decisions
- This is a senior individual contributor role where you'll partner closely with Product, Data and Engineering teams to understand customer behaviour, identify opportunities to improve the customer journey, and help teams measure the impact of the changes they make
- You'll play a key role in building confidence in our product metrics, improving experimentation practices, and enabling teams to make evidence-based decisions
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Catherine Faiers
(CEO)Previously Non-Exec Director at Allegro and COO of Auto Trader and Addison Lee. Was also Corporate Development Director at Trainline and a Director at DC Advisory.
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