Customer Success Manager, Flowcode
Strategic Markets
$100-115k
OTE
+ Equity
4 days a week in office
QR code generator platform
Posted today
QR code generator platform
101-200 employees
Posted today
$100-115k
OTE
+ Equity
4 days a week in office
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- Have 3+ years in customer success, account management, partnerships, or marketing, with hands-on experience running marketing campaigns or sports partnerships for major enterprises in financial services, travel, auto, or tech
- Have worked brand side, agency side, or property side on sponsorship activations, from league and team partnerships to naming rights, hospitality, and live events
- Understand how enterprise marketing works in regulated and complex categories: legal and compliance review, brand governance, procurement, and multi-team approvals
- Know how large enterprises are structured and can navigate from an individual champion in marketing or sponsorships to the right budget owner fast
- Can confidently connect Flowcode to enterprise KPIs: customer acquisition, sign-ups and applications, loyalty enrollment, test drives and leads, app downloads, sponsorship ROI, and campaign attribution
- Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
- Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure
- Can synthesize complex client challenges into clear executive narratives and recommendations
- Take ownership of your accounts and beyond to improve systems, processes, or team performance
- Know how to uncover expansion with new business units, new campaigns, sponsorship assets, and budget pockets
- Build trust across enterprise orgs: brand marketing, sponsorship and partnerships, customer experience, digital, loyalty, legal, procurement, and data teams
- Have experience coordinating platform migrations or complex onboarding alongside implementation teams
- Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
- 3+ years in CSM, Account Management, Partnerships, Marketing, or similar client-facing roles
- Experience working on marketing campaigns or sports partnerships for major enterprises in financial services, travel, auto, or tech
- Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets
- Experience managing multi-stakeholder enterprise accounts, including navigating legal, compliance, and procurement
- Exposure to platform migrations or complex product transitions for enterprise clients is a plus
- Strong understanding of campaign attribution, sponsorship measurement, and analytics
- Experience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus
- Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
- Ability to operate independently and deliver in a fast-paced, high-growth startup
What the job involves
- We're hiring a Customer Success Manager to own a portfolio of strategic enterprise accounts across financial services, travel, auto, and tech, supporting clients like Delta, Goldman Sachs, JP Morgan, Liberty Mutual, AmEx, and more. You'll partner with enterprise marketing, sponsorship, and customer experience teams to turn campaigns, sports partnerships, events, and physical touchpoints into measurable digital engagement, driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes
- NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio
- Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip
- Executive engagement, Strategic QBRs, Campaign Reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders
- Risk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation
- Campaign and sponsorship activation: partner with our team so codes, Hubs, and FlowURLs are built, approved, and live across campaigns, sports partnerships, events, and customer touchpoints on time
- Cross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities to drive revenue
- Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team
- Sales partnership: identify and close upsell opportunities, including new business units, sponsorships, and programs
- Workflow alignment: build rhythms that match enterprise planning cycles, compliance review timelines, sponsorship calendars, and campaign flights
- NYC presence: deepen client relationships by showing up on-site, at events, and as a strategic partner
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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