Senior Support Engineer, Validation Cloud
+ Equity
More information about location
Web 3.0 infrastructure platform
Be an early applicant
Web 3.0 infrastructure platform
21-100 employees
Be an early applicant
+ Equity
More information about location
21-100 employees
Company mission
To connect organizations into Web 3.0 through a fast, scalable, and intelligent platform.
Role
Who you are
- 6+ years of experience in technical support roles with a customer-facing component
- Strong troubleshooting and debugging skills in distributed systems and cloud-native environments
- Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives
- Working knowledge of monitoring tools like DataDog and incident management best practices
- Strong written and verbal communication skills, especially when engaging with technical and non-technical stakeholders
- Passion for delivering an outstanding customer experience through technical excellence and empathy
- This is a 100% Remote position in the North Americas region, working hours need to align with North America business hours 9:00am - 5:00pm PST or EST
- We welcome and encourage applicants from all backgrounds and identities to apply for this position!
Desirable
- Kubernetes operational support
- Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS)
- Experience supporting or operating blockchain node infrastructure
- Background in managing uptime in large-scale, multi-region production environments
- Security-focused mindset with experience in key management, secure infrastructure, or compliance-driven environments
What the job involves
- As a Senior Support Engineer, you will play a critical role in delivering a best-in-class customer experience for our enterprise blockchain products
- You'll serve as a key technical liaison between our customers and engineering teams, ensuring that our infrastructure and services are performing reliably, securely, and at scale
- This is an opportunity to work at the intersection of blockchain and cutting-edge infrastructure, where your impact will directly support the success of Validation Cloud’s #1 Ranked Node API product and Enterprise Staking solution
- You will work across teams to triage complex issues, drive operational improvements, and help scale support processes to meet the needs of our growing customer base
- You’ll also have a hand in evolving our tooling, documentation, and monitoring to make support more efficient and proactive
- Serve as a technical expert and point of contact for enterprise customers, helping resolve production issues and answering platform questions
- Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability
- Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems
- Create and maintain customer-facing documentation and internal runbooks to streamline issue resolution
- Create and expand internal monitoring dashboards
- Participate in the on-call rotation and lead incident response when necessary
- Partner with Product and Engineering teams to advocate for customer needs and prioritize fixes and improvements
- Drive continuous improvements in support operations, tooling, and workflows
Our take
Within the Web 3.0 sector, Validation Cloud is known as a node API, staking and data service platform, that helps young networks to develop their infrastructure. Working within blockchain technology, Validation Cloud ultimately wants to help more companies migrate into Web 3.0.
So far, the company has aided established networks such as Chainlink and Hedera, and continues to develop infrastructure for emerging blockchains such as Aptos and Eigenlayer. Series A from the likes of AP Capital Partners and the Blockchain Founders Fund indicate the interest in Validation Cloud, and it plans to use this funding to expand its product engineering and sales teams to aid growth.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2025
$15m
SERIES A
Feb 2024
$5.8m
EARLY VC
Total funding: $20.8m
Company benefits
- 💸 Bonus and equity options
- 🏥 Comprehensive health insurance coverage, including medical, dental, and vision
- 🌴 Generous vacation time and paid time off
- 🌍 Fully remote work
- 🏙️ Biannual company offsite
- 🤝 Dynamic and collaborative work environment
- 🚀 Opportunity to work with a talented and passionate team in a fast-growing industry
- 📱Cell Phone Stipend
- 💻 Hardware included
Company HQ
Zug, ZG
Leadership
Michael Horowitz
(Co-Founder & CEO)Currently Co-Founder of Seal Storage Technology. Previously Co-Founder of Validation Capital, General Partner at Chaintech Digital and Principal Engineer at MHI Finance Corporation.
Andrew McFarlane
(Co-Founder & CTO)Currently Co-Founder at Seal Storage Technology. Previously Partner at Validation Capital, Studied an MBA at ORCA Computing and was an Analyst at Deloitte Canada.
Alex Nwaka
(Co-Founder)Currently Advisor at Seal Storage Technology. Previously Limited Partner at Dash Fund, Member of the Sponsorship Committee at BLCK VC and Principal at BLCK VC.
Alex Altman
(Co-Founder)Currently COO at Seal Storage Technology. Previously Co-Founder at Validation Capital and Financial Analyst at Harbour Equity Capital Corp.
Share this job