Solutions Engineer, Cresta
AI Agent
$160-205k
OTE
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
501-1000 employees
Be an early applicant
$160-205k
OTE
+ Equity
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- You bring expertise that Core SEs can pull in at the right moments, owning the AI Agent technical narrative end-to-end: from workshop facilitation and use case design through high-stakes demos and API discovery. You are a force multiplier who makes every AI Agent opportunity stronger
- 5+ years in a customer-facing technical role, with at least 1–3 years in pre-sales selling to large enterprises
- Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures
- Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows
- Experience with Conversational AI, contact center platforms, or voice/chat automation technologies
- Demonstrated ability to make complex AI concepts accessible, translating technical depth into clear business value for both technical and non-technical stakeholders
- Natural workshop facilitator and collaborator, equally comfortable whiteboarding with a prospect's engineering team and presenting to a C-suite audience
- Highly organized, meticulous in preparation, and relentlessly focused on delivering excellent prospect experiences
- Resourceful problem-solver who can navigate ambiguity, rally internal support, and drive complex technical conversations to a clear outcome
- Ability to write Python for prototyping, scripting, or demo customization is a plus
- Familiarity with Salesforce.com and enterprise contact center technologies is a plus
- You embody our core values
What the job involves
- As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent opportunities alongside our Core Solutions Engineering team
- Be the AI Agent expert. Serve as the go-to internal and external expert on Cresta's AI Agent capabilities, engaging early in the sales process to establish technical credibility and accelerate opportunity velocity
- Work hand-in-hand with Core SEs. Partner closely with Core SEs as the AI Agent specialist, owning the AI Agent technical narrative
- Lead AI Agent workshops. Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on a path to value, translating business problems into agent-powered solutions
- Own use case and API discovery. Lead deep-dive technical discovery sessions to surface, propose, and refine AI Agent use cases. Evaluate integration requirements and API feasibility to give the deal a solid technical foundation
- Support high-stakes AI Agent demos. You step in to own the most complex and high-stakes AI Agent demonstrations in partnership with the Core SE team
- Engage early as a specialist resource. Enter opportunities early, helping to qualify and shape AI Agent deals before proof-of-value, bringing depth and structure to the technical conversation from the start
- Build the business case. Partner with Sales Directors and Core SEs to translate AI Agent solutions into financial ROI models, contributing to ROI workshops and framing the business case in terms that resonate with economic buyers
- Partner with FDX. Collaborate closely with Forward Deployed PMs and Engineers in both directions, ensuring smooth handoff from pre-sale to deployment and pulling FDX learnings on agent performance, edge cases, and customer outcomes back into pre-sale positioning and discovery
- Close the product feedback loop. Synthesize patterns from AI Agent opportunities and provide structured feedback to Product and Engineering, accelerating Cresta's roadmap to stay ahead of enterprise demand
- Elevate the SE team's AI Agent fluency. Share expertise across the broader SE organization through enablement, playbooks, and informal coaching, raising the team's collective capability
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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