Certification Program Manager, Scarlet

• 3+ years’ experience in operations, project delivery, or a related discipline. You’ve owned detailed projects or workflows from planning through completion, meeting agreed deadlines and communicating complex information clearly
• Strong analytical background. A degree or equivalent in Science, Technology, Engineering, and Mathematics, or another analytically demanding subject, or comparable achievement through technical work, research or independent projects
• Evidence of solving difficult problems independently. You can explain an unfamiliar problem you tackled, how you broke it down, the decisions you made and the result you achieved
• An eye for detail. Experience reviewing detailed documents or data for completeness and accuracy

Desirable

• You’ll join a team building the infrastructure that makes these outcomes repeatable at scale
• As a Certification Program Manager at Scarlet, you will help safe medical technologies reach patients sooner by running and improving the operations behind their certification
• You will own operational delivery across customer certification programs, working closely with auditors, assessors and account managers. This is a hands-on role: delivering detailed work accurately and on time, while finding ways to make certification simpler and more efficient
• As Scarlet expands into new markets and jurisdictions, you will help shape the processes that support that growth. You’ll build expertise across a varied range of certification activities, with scope to take ownership of broader operational improvements
• Plan and coordinate certification programs, including client considerations and audit time calculations, and improve how milestones, dependencies and follow-up activities are managed
• Review applications and shape project plans, identifying device codes, required assessments and assessor competence requirements, while streamlining routine checks
• Prepare certificates following approved certification decisions and coordinate surveillance and renewals, simplifying administration
• Streamline certificate transfers by coordinating next steps with customers and outgoing certification bodies
• Triage medical device change notifications and coordinate the appropriate specialist review, improving how changes are categorised and routed
• Keep customers and colleagues informed of progress, outstanding actions and next steps
• Work with product and engineering to improve procedures and automate routine workflows, so your work increasingly focuses on the most complex customers and cases

• Introductory call with Sarah — 20 minutes
• Interview with Nadine/Sasha — 45 minutes. Review a case study, prioritise actions and suggest an improvement. All relevant process rules will be provided
• Interview with Sarah — 45 minutes. Review a case study, prioritise actions and suggest an improvement. All relevant process rules will be provided
• Interview with Tiri, James, and Jamie — 20 minutes each. Values and working style interviews
• References and offer