Broker Specialist, Gen H
Growth, Sales
£30-35k
1+ day a week in office
Innovative mortgage lender
Job no longer available
Innovative mortgage lender
21-100 employees
Job no longer available
£30-35k
1+ day a week in office
21-100 employees
Company mission
To rebuild the homebuying process to make it simple, transparent and fair.
Role
Who you are
- You're looking for a role in an exciting, friendly, mission-oriented startup environment
- You have clear written and verbal communication skills with the ability to build rapport with the brokers you speak with
Desirable
- An understanding of how products and sales can align with business objectives to generate revenue
- Some experience working in a customer-facing role, such as customer services, contact centres or administrative functions
- Some experience in financial services; a good understanding of the intermediary or mortgage market is preferred but not essential
What the job involves
- Managing inbound and outbound calls to the intermediary line
- Targeted outbounding to partner advisors with the aim of generating repeat business
- Managing emails that come into the intermediary team
- Helping brokers with registration queries and onboarding
- Active case management to ensure brokers and their clients get the best outcomes
- Working with internal teams such as underwriting, operations, pricing and risk to get cases across the line
- Hosting webinars to support and educate new intermediary partners
- Supporting the growth strategy with wider team
Application process
- Please email your CV and cover letter to careers@generationhome.com
- Initial 30 minute phone call with our Head of Growth
- 1 hour competency interview in-person including a 30 minute writing assessment
- 1 hour values interview
- Final 30 minute video call with Gen H’s CEO
Salary benchmarks
Our take
Dubbed 'generation rent', young people are becoming increasingly likely to never own their own home. With high rent prices inhibiting saving for a deposit along with ever inflated house prices caused by limited affordable housing, the rate of home ownership has slumped over the past 20 years.
Gen H aim to be a new type of lender, providing a fully digital mortgage and features including online consultations with mortgage experts. They also provide a platform for home owners to track and manage their housing wealth.
Gen H can also incorporate "investors" into your mortgage. these can be friends or family who can help you out financially, providing a system for you to pay them back with interest on their investment. There is no shortage of potential users for the platform, and so the company has the real chance to expand its operations moving forwards.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$30m
SERIES A
Jul 2020
$8.6m
SEED
Total funding: $47.1m
Company benefits
- Comprehensive medical insurance plan to protect and support your health and wellbeing
- Office-led, hybrid-friendly company
- Employee home buying - We’re thrilled to be able to support employes with mortgage products and discounted legal services through Gen H Legal. Normal eligibility rules apply
- Pick n' Mix Holidays 38 days (including Bank Holidays)
- Enhanced maternity and paternity leave
- Dog-friendly office
- Access to the Cycle to Work scheme
Company values
- Customer obsession - Customer success is the responsibility of every team, whatever the role. Everything we do is focused on the customer
- Urgency - We drive our team to be impatient, to challenge timelines, and to compress time cycles
- Honesty - We expect our employees to speak respectfully but frankly with one another at all times
- Ownership - We aim to embrace challenges and own the outcomes
- Humility - We listen to understand, not to respond. By respecting colleagues and our customers, we can align our individual success with the company’s success
- Ambition - We don’t allow the past and present to constrain our vision for the future. We aim to fail fast and to learn quickly
Company HQ
Old Street, London, UK
Leadership
William Rice
(Founder & CEO)Will is a History and Languages graduate of Cambridge University. They worked in Portfolio Management for Neptune Investment Management before founding Gen H.
Ashley Currie
(COO)They initially joined Gen H as a Senior Product Manager in 2020, before becoming a Product Lead, then Head of Product, before becoming COO in 2025. Prior to Gen H, they were a Product Transformation Associate Director at OakNorth. They also spent over 5 years at Lloyds Banking group, in a number of roles, including Product Propositions Associate Director.
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