Customer Strategy & Operations, Candid Health

• 2-7 years of experience
• You have a demonstrated track record of expansively owning and driving key business outcomes on high-performing teams
• You take pride in your craft and enjoy maintaining a high quality bar, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t
• You enjoy identifying problems and designing product features to address them, and aren’t shy about rolling up your sleeves and getting the work done in the meantime
• You have a track record of scaling processes and operations
• You’re a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing
• [Optionally] You have experience in healthcare technology and/or healthcare financial services

• Candid Health is looking to hire multiple Strategy & Operations team members in 2025!
• In this role, you will own a portfolio of customers and will be responsible for ensuring that they achieve world-class revenue cycle outcomes. You will work directly with them to understand their challenges (e.g., root causing denials issues, digging into workflow gaps), as well as cross-functionally with other internal teams at Candid to develop solutions
• This team is at the tip of the spear working with customers helping to make medical billing less painful for everyone involved. If you are excited about what we are building, we’d love to speak with you and see if there is a fit across the team!
• You’ll interact closely with our current + prospective customers, developing intuition around their biggest pain points and thinking of creative ways to address them
• You’ll own significant business outcomes and be responsible for driving key metrics for the company
• The solutions that you help develop may be both operational (e.g., workflow (re-)design) and/or product-oriented (e.g., automation of manual workflows)
• Your main goal will be to maximize the value that Candid delivers for our customers (i.e., helping ensure a higher portion of claims get paid, more quickly, and with less effort)
• You will work closely with other Candid teams, including our RCM, Customer Support, Product, Design and Engineering teams to help solve our customers most valuable and painful problems
• You’ll play a critical role in shaping our company culture and help make this the best place we’ve ever worked

• Flexible vacation
• Medical, Dental, and Vision
• 401k (currently not matching)
• Learning & Development tools via First Round Capital

Total funding: $97.7m

Healthcare spending in the US medical system has been ballooning for decades. Administration contributes a substantial portion to this, constituting almost three times what other developed countries spend proportionate to their healthcare budget - and taking up valuable physician hours. The detrimental impact this has on the quality and affordability of care has meant solutions are becoming urgent, and Candid Health is contributing a strong one.