Enterprise Account Manager, Ramp

• 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
• Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS
• Demonstrated ability to negotiate and close renewals and upsell opportunities
• Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
• Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
• Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite
• Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment
• High level of ownership, adaptability, and comfort working through ambiguity
• Willingness to travel as needed

Desirable

• As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes
• You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations
• Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes
• Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health
• Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
• Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation
• Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform
• Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
• Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
• Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience
• Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements
• Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way
• Travel occasionally for customer on-sites, events, and internal summits