Product Manager, Owner.com
CX & Support Operations
$80-110k
+ equity
Online ordering and restaurant marketing system
Be an early applicant
Online ordering and restaurant marketing system
201-500 employees
Be an early applicant
$80-110k
+ equity
201-500 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- 3+ years in revenue operations, support operations, or systems administration for a customer-facing team
- Deep, hands-on Intercom expertise: workflows, custom apps, data connectors, multi-channel (phone, email, chat) and FIN configuration
- Experience with workforce management (Assembled or similar) and/or QA/auto-QA tooling a plus
- Strong Salesforce Service Cloud experience for case management: queues, SLAs, escalation, and reporting
- Support domain knowledge: ticketing, case lifecycle, SLAs, escalation paths, agent enablement
- Integration knowledge (APIs, webhooks, data connectors)
- Experience working on an Agile team (sprints, stand-ups, user stories) and owning/managing a roadmap
- Cross-functional collaboration translating Support pain points into scalable systems
- Pragmatic execution: balance speed with quality, ship MVPs, own problems end-to-end
- High-growth startup experience preferred
What the job involves
- Our Support organization is scaling fast, and our tooling needs to scale with it. We’re architecting best-in-case infrastructure that makes it easy for our support agents to provide the best possible expereince to our customers — and we need a dedicated owner to shape and execute the Support RevOps roadmap
- You'll scale our Service Cloud case management, own Intercom configuration and integrations, and partner directly with Support Managers and Directors to make every workflow faster and easier for our agents
- Own and advance the Support RevOps roadmap in close partnership with Support leadership
- Build and optimize Salesforce Service Cloud case management — queues, SLAs, & escalations
- Own Intercom configuration and long-term optimization: workflows, custom apps, data connectors across channels (phone, email, chat), and optimize FIN
- Support improvements to Assembled (Workforce Management System): forecasting, scheduling, and adherence
- Support auto/AI-QA initiatives: automated quality assurance and scoring of Support interactions
- Reduce Support's reliance on Product and Data teams through self-serve reporting and integrations
- Decrease time-to-answer and improve resolution rates for Support agents
- Document scalable Support processes and enablement materials
- Future-proof Support operations for continued growth
- Revenue Operations Manager, Customer Success
- Support leadership (Director of Support, Support Managers) for case management strategy and workflow design
- Customer Success leadership for cross-team process alignment
- RevOps/Salesforce development team for integration design and implementation
- Product/Data teams for Intercom data connectors and reporting
- Support agents as primary end users of the systems and workflows you build
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 10,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2025 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
May 2025
$120m
SERIES C
Jan 2024
$33m
SERIES B
Total funding: $185.7m
Company benefits
- Work from anywhere: Our flexible policy lets you work from wherever you want.
- Equity in Owner: All full-time employees in eligible countries receive pre-IPO equity in Owner.
- Benefits to support your success: We set you up for success where you are and where you’re going.
- Healthcare Coverage: We offer comprehensive health, dental and vision plans.
- Unlimited PTO: Your schedule, your choice. We give our team members full empowerment to choose the time they want to work, and don’t micro-manage working hours.
- Team retreats: We love building real friendships with everyone that we work with, so we do several retreats per year – to deepen our friendships, celebrate our wins, and plan our future.
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Adam Guild
(Co-Founder & CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(Co-Founder & CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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