Support Engineer, Aiven
+ Equity
Open source cloud data management platform
Be an early applicant
Open source cloud data management platform
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
Aiven aims to be the world’s leading cloud data platform – by making developer’s lives better.
Role
Who you are
- Interest in learning and mastering the Aiven platform and the products we offer
- Excellent communication skills - clear, concise and effective communication with customers and colleagues
- Good decision making skills, knowing when to escalate and what information to provide during escalations
- Willingness to collaborate, share and learn from your colleagues
- Experience in supporting customers in a SaaS environment; bonus points if you have familiarity with any of the technologies offered by Aiven
- Basic-level Linux and networking knowledge (we use Fedora as our work development environment and the Linux command line is our best friend!)
- Interest in software engineering and solving problems
- Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure Cloud
Desirable
- Experience with any of the following products: Apache Kafka, PostgreSQL, MySQL, Grafana and Opensearch and/or Opensearch
- Bonus if you have some of the acknowledged certifications (such as ones for AWS, Google Cloud, Azure Cloud)
- Previous use of Slack, ServiceCloud, Google, Jira, Zendesk , and/or Github
- Testing of any of the following products: Apache Kafka, PostgreSQL, MySQL, Grafana and Opensearch
- Proficiency in additional languages, especially French or German, is a plus
What the job involves
- Work on customer cases and respond within our SLAs, ensuring support requests are handled promptly, and in a professional and helpful manner with the help of team members
- Understand and be ready to learn open-source databases such as PostgreSQL, MySQL as well as other technologies like Kafka, Opensearch and Grafana, deployed across any of the cloud providers (AWS, Google Cloud, Azure and others)
- Engage with customers and partners, working collaboratively via our ticketing system, and occasionally by phone or remote sessions, to diagnose and resolve customer issues
- Troubleshoot and escalate technical issues with help of the team and engage with other stakeholders within the company, for example Operations and Sales teams
- Research, reproduce and report product malfunctions using tools like Jira
- Contribute actively to our internal and external product knowledge base
- Be mentored based on your experience level and eagerness to learn
Application process
- Once applying you should hear from our Talent Experience Partnering team within five days regarding the status of your application
- If you are selected to move forward, you can generally expect the following four interview stages:
- 60-minute call with one of our Talent Experience Partners
- 60-minute Depth of Expertise Interview
- 60-minute Skills Interview with the wider team
- 60-minute Crabby Principles Interview
Our take
Cloud computing presents massive implications for the way businesses use data, with cloud-based databases ensuring high uptime, frictionless scalability, and simple software integrations. However, achieving this requires setting up cloud databases in the first place, an obstacle that can be incredibly tough and prevent companies from migrating to cloud-based data infrastructure altogether.
Aiven provides an open-source cloud data management platform, allowing users to easily set up cloud databases, access cloud tool integrations, automate data infrastructural management, and control data security within a single platform. The platform integrates directly into open source data services such as Apache Kafka and OpenSearch, supports multi-cloud deployments, and includes built-in compliance, encryption, and end-to-end security features. In 2023, it added AI-powered data optimisation capabilities via its integration of EverSQL's engine into its products.
Whilst various companies are tackling the difficulties of setting up cloud databases, Aiven has smartly taken more of an all-in-one approach, tackling everything from the building and managing of databases to software integrations, multi-cloud hosting, and security. The company claims that its cloud data solutions can massively reduce the amount of time, money, and resources that businesses must spend to migrate to cloud-based data infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$210m
SERIES D
Oct 2021
$60m
SERIES C
Total funding: $420m
Company benefits
- Stock options for permanent employees
- Training/language courses & Aiven library
- Flexible work/life balance
- Private health and dental care
- Proper equipment to do your job
- Office snacks
Company HQ
Kamppi, Helsinki
Leadership
Oskari Saarenmaa
(CEO)Senior Software Engineer and Software Architect for F-Secure Corporation from 2002 to 2011.CEO and Software Architect of Ohmu Ltd. from 2010 to 2016.
Heikki Nousiainen
(CTO)Experience as Information Security Specialist for TietoEnator. Lead Software Architect for F-Secure Corporation from 2008 to 2015.
Hannu Valtonen
(CPO)Experience as Senior Software Engineer and Lead Architect for F-Secure Corporation. Software Architect and Partner of Ohmu Ltd. since 2010.
Mika Eloranta
(Chief Architect)Experience as Lead Software Engineer and Architect for F-Secure Corporation from 1998 to 2011. Software Architect and Partner of Ohmu Ltd. from 2010 to 2016.
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