Institutional Sales Manager, OKX

• Bachelor’s degree in Business, Finance, Economics, or a related field
• 5+ years of experience in institutional sales, relationship management, or business development within crypto, fintech, or financial markets
• Strong understanding of digital asset trading products, institutional client workflows, and exchange infrastructure
• Proven experience managing institutional or high-value client relationships
• Excellent communication and stakeholder management skills
• Strong analytical mindset with the ability to identify commercial opportunities from client insights
• Ability to work cross-functionally with product, engineering, compliance, and legal teams in a fast-paced environment
• Experience working with institutional crypto clients such as funds, market makers, trading firms, or fintech platforms

Desirable

• As part of the Institutional Relationship Management team, you will serve as the primary point of contact for our institutional partners. Your mission is to cultivate long-term relationships, drive revenue growth through proactive sales and strategic engagement, and ensure a seamless operational experience for institutional clients
• This role sits at the intersection of institutional sales, client relationship management, and product collaboration, acting as a bridge between client needs and internal product capabilities. Performance will be evaluated through a balanced KPI framework focused on growth, new business development, and client service excellence to support sustainable revenue generation and operational quality
• Identify and qualify new institutional leads, managing the full sales cycle from initial outreach through to closing and post-sales client success
• Coordinate the end-to-end onboarding process for institutional clients, including verification and account activation
• Monitor client activity and trading patterns to identify opportunities for upselling and cross-selling
• Develop strategic initiatives to expand institutional client relationships and drive trading activity
• Serve as the dedicated relationship lead for assigned institutional accounts, resolving day-to-day inquiries and operational issues within defined SLAs
• Proactively educate clients on new product launches, platform features, and market developments to support optimal platform usage
• Analyze client feedback and operational challenges, identifying meaningful signals that can drive product improvements and commercial outcomes
• Develop deep expertise in OKX’s product suite, trading infrastructure, and risk framework to provide informed guidance to institutional clients
• Manage dedicated client communication channels (Slack, Telegram, WhatsApp, WeChat) and coordinate with internal teams including Product, API, Legal, and Compliance to deliver solutions and improvements
• Advocate internally for initiatives that enhance client experience, increase trading activity, and support long-term client retention
• Ensure all client engagements strictly adhere to company policies, Terms of Service, and local regulatory requirements
• Support due diligence processes including DDQs, partnership agreements, and audit requests in collaboration with Legal and Compliance teams
• Maintain high standards of documentation, operational transparency, and regulatory alignment