Partner Engineer, Duffel

• Has significant experience leading technical work with large or complex enterprise customers in roles such as Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, or Sales Engineer
• Enjoys working directly with customers to understand complex technical challenges and design thoughtful solutions
• Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture
• Is capable of investigating complex integration behaviour and significant technical risks when needed, while partnering with Technical Support Engineering, which owns routine questions and incidents
• Can confidently communicate with software engineers, product managers and senior technical stakeholders
• Balances technical excellence with commercial awareness, understanding how technology helps customers achieve business outcomes
• Thrives in collaborative environments, working closely across Sales, Product, Engineering and Customer Success
• Enjoys ambiguity, takes ownership and is excited to help build new ways of working as Duffel continues to grow

Desirable

• This role crosses the boundary between Solution Engineering and Customer Success Engineering
• You'll partner with customers from the earliest discovery conversations through implementation and beyond, becoming their long-term technical counterpart as they build and grow on Duffel
• Working closely with Enterprise Account Executives, you'll lead technical discovery, shape solution architecture, run workshops and guide customers through complex technical decisions. Once a partnership is in place, you'll continue supporting their technical strategy as they launch new products, expand into new markets and scale their integrations
• You'll collaborate daily with Product, Engineering, Implementation, Customer Success and Technical Support, ensuring the solutions we design are practical, scalable and create long-term value for our partners
• If you enjoy solving complex technical problems, building trusted customer relationships and influencing both product direction and commercial success, we'd love to hear from you
• Partner with Enterprise Account Executives throughout the sales process, leading technical discovery and solution design
• Understand customer goals, technical environments and product requirements to design scalable solutions using Duffel's APIs
• Lead architecture discussions, technical workshops, product demonstrations and proof-of-concepts
• Become a trusted advisor to engineering teams, product leaders and technical decision makers
• Remain accountable for the integrity of the technical solution throughout implementation. Partner with an Implementation Manager, who owns the delivery programme, while you own the architecture and important solution decisions
• Advise customers on best practices around integrations, scalability, reliability and user experience
• Translate partner needs into clear problem statements and evidence for Product and Engineering, distinguishing one-off requests from recurring needs that should influence Duffel’s product strategy
• Work alongside Implementation Managers, Partner Managers and Technical Support to deliver a seamless customer experience
• Create reusable technical documentation, reference architectures and best practices that help us scale the Partner Engineering function