Implementation Consultant, Brex

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services
• Some exposure to project coordination or structured implementation work
• Strong communication skills, both with customers and internal stakeholders
• Comfort working across technical and non-technical workstreams with guidance
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion
• Collaborative mindset with the ability to work cross-functionally to resolve issues

Desirable

• Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach
• It’s a role that blends customer empathy, project management, technical expertise, process design, and change management
• We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’
• As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers
• The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support
• As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting
• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time