Customer Success Manager, Ping Identity
$76-95k
+ Variable pay
This role requires 50% travel
Identity and access management solutions
Open for applications
Identity and access management solutions
1001+ employees
Open for applications
$76-95k
+ Variable pay
This role requires 50% travel
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- A minimum of 4 years of related experience in Customer Success / Experience
- Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management
- A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions
- A naturally curious and proactive approach to uncovering adoption blockers and risks
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Solid technical understanding of Cloud Solutions
What the job involves
- As a CSM, you will serve as a named resource and partner for customer organizations. You will build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs
- Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution
- Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks
- Act as the voice of the customer internally to advocate for their needs
- Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs
- Providing proactive guidance on Ping's features based on the customer's interests and business objectives
- Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed
- Willingness to be a hands-on contributor
Our take
Ping Identity is a platform, delivered through both cloud services and on-premises software, providing a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
According to the latest forecasts, the digital identity market is worth approximately $60 billion in 2025, with annual growth rates ranging from 16 to 21%, depending on the source. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management, including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock in 2023 went some way to consolidating a firm footing in the industry for both companies.
Now combined with Forgerock, PingIdentity has successfully attracted considerable funding and serves hundreds of brands, including Morningstar, Vodafone, and GEICO, as well as the governments of Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo, in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow, and in doing so, it won the Google Cloud Security Partner of the Year Award in 2026. Evidently, it's an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(Founder & CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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