Senior Solution Engineer, Taktile

• If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands-on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job!
• You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts)
• You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges
• You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business
• You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team
• You are creative and proactive - you’re always looking for ways to stand out with customers and prospects
• You have excellent written and spoken English
• You have experience building, tuning, or deploying ML models (e.g., scikit-learn, XGBoost, PyTorch, TensorFlow) in production settings
• You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers

Desirable

• As a Senior Solutions Engineer, you are core to our mission of transforming our customer's decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI
• You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle
• You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack
• You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal
• You lead the design and execution of proof-of-value projects that combine customer data, ML/AI models, and Taktile’s platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production-grade integrations and workflows
• You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform
• You lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives
• You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code, and committed to providing an excellent experience and fast time to value to Taktile’s customers
• You work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap
• You create re-usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function
• You lead the discovery for new use cases and implement them on the platform to assess product-solution fit. You provide feedback to our product team and share results of your discovery with go to market functions