Technical Customer Success Manager, Hubtype
AI agents for WhatsApp and business messaging
Be an early applicant
AI agents for WhatsApp and business messaging
21-100 employees
Be an early applicant
21-100 employees
Company mission
To pave the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful, and inspiring way.
Role
Who you are
- Mandatory to be based in Spain holding a valid Working Permit/Visa
- Mandatory Languages: full professional fluency in English, Spanish and Catalan, written and spoken
- Experience: 1–3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment
- Technical understanding: able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures, and to follow technical conversations with engineers. The CSM does not need to code but must understand what's being built well enough to scope it, challenge it and explain it
- Requirements & analysis: strong analytical mindset; able to gather, structure and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables
- Project management: proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams
- AI-native mindset (Level 3 maturity in Hubtype score): goes beyond using AI tools as a personal assistant. We expect someone who actively designs and builds AI-powered processes and workflows to make themselves and their accounts more efficient, automating repetitive work, scaling outputs, creating reusable prompts/playbooks, and continuously raising the team's AI maturity. Hands-on with ChatGPT, Claude, Copilot, agents and automations
- Customer-facing communication: able to lead meetings confidently with executives, business owners and developers, and to adapt the message to each audience
- Data-driven: comfortable with dashboards and customer KPIs (adoption, NRR, CSAT, time-to-value); uses data to drive decisions and conversations
- Ownership & autonomy: thrives in a fast-paced, hands-off, async environment and gets things done without close supervision
Desirable
- Additional languages: French at professional level
- Industry experience: background in conversational AI, chatbots, CCaaS, customer experience or messaging platforms
- Channels know-how: familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCS
- Code literacy: ability to read code (JavaScript / Node.js, Python or similar) is a plus — not to write it, but to follow what engineering is doing
- Tooling: hands-on with Postman, Jira, Notion, HubSpot, Salesforce, Looker or Tableau
- Environment: previous experience in a startup or scale-up
What the job involves
- At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work
- We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customer's technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teams
- Own a portfolio of strategic accounts as their main point of contact across the full lifecycle
- Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables
- Run discovery sessions with customers to understand business goals, use cases and technical context
- Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer
- Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its delivery
- Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities
- Drive adoption, monitor account health and identify upsell and expansion opportunities
- Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders
- Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation
- Capture customer feedback and feed it into the product roadmap
Our take
Messaging is fast becoming the dominant mode of communication between businesses and their customers, but many companies are struggling to keep pace. Hubtype is addressing this shortfall, building customer service focused conversational tools. These go beyond simple chatbots to include richer conversational features like human hand-off, and elements of graphical user interfaces.
Ultimately, Hubtype's goal is to become more of a reference service for developers looking to build their own chatbots on services like WhatsApp and X. This would theoretically open up a huge market: the demand for 24/7 services, frictionless contact, and greater automation, has meant business chatbots are in increasing demand.
It also means the market for chatbot-building is competitive, with the company's rivals including Rasa, Botpress and Microsoft Bot Framework. Whilst these all focus more on conversational AI, and Hubtype is committed to more feature-rich chats, Hubtype will need to keep pace with a rapidly developing chatbot landscape to retain their edge.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Fully remote policy: We are a 100% remote-first company. However, we have maintained the physical office in Barcelona for those who wish to work from there every now and then.
- Flexible schedule: We fully trust our employees to get the work done. That's why we have set up the professional development time. This give you the work-life balance that you need.
- Workstation set up: We help you set up your ideal workstation with everything that you need; from an ergonomic chair, standing desk. to customized IT equipment.
- Career ladder: We are an ambitious company. We make sure that all of our team members grow with us as well. We help you achieve your career goals and support you along the way.
- Performance Reviews: We believe in the power of feedback to make sure you are on the right track. Your manager will set up: Monthly 1:1; Quarterly performance reviews and Instant feedback.
- Vacation Policy: You will have a total of 27 paid vacation days per year. On top of that, we give you the day off for your birthday and another day off to volunteer.
- Trust sick leave policy: We all have sick days and that's okay. We believe that resting when you're ill is top priority. Our sick policy also includes "compassionate days" for the days you just don't feel 100%.
- Team building: The most valuable asset of a company is its people and we strive in creating a positive team bonding with weekly/monthly and quarterly actives.
- Making your life simpler: Whether it’s making things easier with your kids or help you with transportation, we're always looking for ways to take the stress out of each day. - ChildCare, Transport, Restaurants (personal income tax exemption) - Discounts & Promotions
- Helping you grow: We want to help you unleash your fullest potential. But it has to be a dual effort: we give you the resources and you challenge yourself to make it happen! - Personal Courses, Programs, Books, Audiobooks & Podcast budget.
- Job security: We provide you with a full time permanent contract from the start.
- Health Insurance: Access to the Sanitas Health Insurance available through the Flexible Remuneration mode.
- English lessons: English courses to improve our level and increase our confidence when speaking and writing in this language that we know but maybe we are not 100% in control.
Company HQ
L'Antiga Esquerra de l'Eixample, Barcelona, Spain
Leadership
Marc Caballé May
(Co-Founder & CEO)Previously a Software Engineer, then Team Lead, at Telespazio Ibérica, who moved on to serve as COO at Dareyoo. Prior to Hubtype was Team Leader on a GFT project for Deutsche Bank.
Eric Marcos
(Co-Founder & CTO)Previously a co-founder of Dareyoo, and Teamwin - the project into which Dareyoo pivoted. Subsequently served as Vice Dean of New Trends in IT at COEINF.
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