Customer Success Associate, GoGuardian
Competitive hourly rate of $30–32/hr
EdTech software for K-12 schools
Be an early applicant
EdTech software for K-12 schools
501-1000 employees
Be an early applicant
Competitive hourly rate of $30–32/hr
501-1000 employees
Company mission
To transform education by helping schools implement, manage and understand technology.
Role
Who you are
- 1–3 years of experience in SaaS inside sales, renewals, or customer success
- Proven ability to manage a high-volume, transactional book
- Salesforce proficiency required; comfortable with opportunities and activity input
- Strong written and phone communicator - clear, concise, and customer-friendly
- Self-directed and organized, able to prioritize a large book by close date without daily hand-holding
- Comfortable in a fast-paced remote environment with minimal ramp time
- K-12 EdTech experience a plus, not required
What the job involves
- This is a high-volume, transactional renewal role supporting our Foundation Customer Success team. You will own sub-$2,500 renewal ARR accounts in your assigned region, executing renewals end-to-end using an established playbook and freeing Foundation CSMs to focus on growth and retention of larger accounts. This is an ideal role for a former SaaS inside sales rep or CSM who thrives on throughput, clean process execution, and measurable outcomes in a defined timeframe
- This is a temporary, program-based role spanning June 1 through October 31, 2026, with potential for extension or conversion to a permanent position based on business needs and performance
- Own and execute sub-$2,500 renewal opportunities in your region (400–700 accounts)
- Work the Foundation renewal playbook: outreach, quote delivery, follow-up, and close, with first contact triggered approximately 90 days before each account's close date
- Identify and pitch multi-year conversion opportunities to reduce future transactional volume and lock in ARR
- Maintain Salesforce hygiene daily (update stages, close dates, and next steps)
- Escalate accounts that exceed $2,500 ARR, show churn signals, or require strategic conversation to the regional Foundation CSM within 24 hours of identification
- Participate in weekly team syncs, bi-weekly regional CSM check-ins, and monthly program reviews with Katie King
- Flag playbook gaps, objection patterns, or systemic issues that would improve the renewal motion for future programs
Our take
GoGuardian provides filtering, classroom engagement and mental health tools for educators. This supports better classroom management, student engagement and online safety - without users having to rely on multiple platforms.
GoGuardian's product capabilities include real-time monitoring for students' device screens, a feature to identify at-risk students and single click tutoring support among others. The major questioning of the suite surrounds how student safety and privacy remain balanced, which is a challenge the company must continue to face.
Millions of students across over thousands of US school districts are served by GoGuardian's software. With schools increasingly turning towards digital education systems, the company continues to expand its services - for example with support for multi-platform school environments and a digital hall pass management system.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$200m
GROWTH EQUITY VC
Apr 2014
$0.2m
ANGEL
Total funding: $200.2m
Company benefits
- Health insurance: 90% for you (100% HMO) and 50% for your dependents
- 401(k) retirement savings plan with company match
- Comprehensive time-off package, including flexible time off, sick time, 13 company holidays, quarterly wellness days, and a paid year-end holiday break
- 24 hours and 7 days a week, free confidential services include personal coaching, counseling, self-care apps, and much more!
- Employee stock option
- Company-supported growth
- Paid parental leave for up to 14 weeks
- Company paid short and long-term disability
- A fertility and adoption program to help you support your family needs
- Relax, recharge, and refresh with weekly yoga classes and guided meditation
Company HQ
El Segundo, CA
Leadership
Advait Shinde
(Co-Founder & Chair)Worked at Google as an engineer, helping to launch key products such as Google Pay (formerly Google Wallet). Co-founded GoGuardian as CTO in 2014, becoming CEO in 2017 and Chair in 2024.
Rich Preece
(CEO)Previously COO at LegalZoom, SVP and US GM of QuickBooks by Intuit, and Senior Marketing Manager for the Chicago Association of Direct Marketing.
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