Client Executive, Softheon
$60-70k
Plus equity (when applicable) and bonuses
More information about location
Healthcare automation for payers and government
Open for applications
Healthcare automation for payers and government
201-500 employees
Open for applications
$60-70k
Plus equity (when applicable) and bonuses
More information about location
201-500 employees
Company mission
To increase affordability and access to health coverage.
Role
Who you are
- Bachelor’s degree is required
- 2-4 years of experience in account management or client-facing role
- Previous work experience in operations is highly desired; healthcare or technology experience is preferred
- Certifications (or must be obtained within 90 days)
- Lean Six Sigma Green Belt certification (must be willing to complete certification within first 90 days of employment, if not already certified)
- Advanced knowledge of MS Office: Specifically, Excel and MS Word
- CRM experience is preferred
- Exceptional verbal and written communication skills, with the ability to create positive interactions with customers and internal stakeholders
- Strong interpersonal skills for effectively handling client concerns and ensuring satisfaction
- Strong organizational and time management skills
- Strong sense of urgency, initiative, and drive to get things done correctly, with emphasis on working with and through people in the process
- High attention to detail and accuracy
- Demonstrates empathy and understanding, building strong relationships and considering others needs and perspectives
What the job involves
- We are looking for a Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing
- As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients
- A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations
- A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams
- Develop and maintain a strong sense of urgency, initiative, and drive to get things done correctly, emphasizing working with and through people in the process
- Serve as the primary point of contact for clients, managing back-to-back meetings to discuss and prioritize their concerns, open tickets, and enhancement requests
- Communicate ticket statuses to clients, providing transparency and managing expectations regarding resolution timelines
- Identify trends in client-reported issues and collaborate with internal teams to drive process improvements and reduce recurring problems
- Maintain continuous visibility into the internal ticketing system throughout the day, reviewing new tickets for accuracy and priority before triaging them to the appropriate teams
- Ensure timely escalation of complex issues to the Operations team while actively monitoring progress and advocating for client needs
- Follow up on outstanding tickets to ensure resolution aligns with service level agreements (SLAs) and client expectations
- Act as a liaison between clients and internal teams, facilitating clear communication and driving issue resolution
- Make informed decisions under pressure, balancing client priorities with internal workflows
- Control all aspects of task execution to ensure accurate and timely completion
- Oversee client operations using reporting metrics, identifying opportunities for process optimization
- Participate in and contribute to monthly Executive Steering Committee presentations with client leadership teams
- Provide insights on ticket resolution trends and client concerns to inform strategic decisions
- Collaborate cross-functionally with Operations, Product, and Support teams to enhance client experience and optimize internal processes
- Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews
- Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values
- Provide guidance and mentorship to team members within your department and across diverse functions
- Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement
- Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
- Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience
- ET working hours required (9am-6pm ET)
Our take
Softheon is a cloud-based eligibility, enrolment, and billing provider for health plans and government agencies. With over 20 years of experience, its platform has now affected millions of people and has processed over $25B in premiums since the inception of the Affordable Care Act.
Although an older player, the company is certainly not stuck in the past. Following an initial foray into AI by creating a machine learning algorithm that predicts who would be at risk of letting their insurance coverage lapse, Softheon has acquired NextHealth in order to enhance its AI capabilities for health plans.
Not only has this pricked the ears of investors - including those of NextHealth itself - but these fresh tools will no doubt bear significant value and reduced costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2009
$0.2m
SEED
Total funding: $0.2m
Company benefits
- 401k matching
- Medical, dental and vision
- Life insurance
- Referral bonuses
- Spot bonuses
- Generous PTO policy
Company HQ
Brookhaven, Stony Brook, NY
Leadership
Eugene Ugur Sayan
(CEO)Previously acted as CEO for Quantum Research & Development. Founded Softheon and has served as CEO since.
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