Business Operations Manager, Fixico
Belgium
Digital care repair management platform
Open for applications
Digital care repair management platform
21-100 employees
Open for applications
21-100 employees
Company mission
To reshape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone.
Role
Who you are
- Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles, while also enjoying getting out into the field to build real relationships?
- You have 2-5 years of experience as a Fleet Manager, Account Manager, Customer Success, or in a similar operational or relationship-focused role; you act decisively and find solutions under pressure
- You are fluent in French, Dutch, and English, given the Belgian scope
- You are administratively strong and have a sharp eye for detail
- You are a natural relationship-builder who is just as comfortable on the phone as in front of a repair shop owner
- You are comfortable making calls and being the voice of Fixico
- You are proactive, structured, and able to juggle multiple priorities simultaneously
- You are willing and able to travel within Belgium roughly 1-2 times a month
- Are you self-motivating, flexible, ambitious, and social, and are you looking for a challenging opportunity that combines operational ownership with relationship-building in the field?
What the job involves
- You are the go-to person for managing all transactional damages across Belgium, making sure repairs are followed up, issues are resolved quickly, and all parties remain satisfied
- As Business Operations Manager Belgium, you will be the operational backbone of our repair network in Belgium
- This role combines hands-on operational execution with relationship management
- Alongside your day-to-day operational work, you'll head into the field roughly once or twice a month to visit repair shops and strengthen the partnerships that keep our network running
- You will be the central point of contact for all transactional damage management in Belgium. Your day-to-day will include a mix of operational tasks, stakeholder communication, and periodic field visits:
- Operational & administrative tasks (±80%)
- Handle inbound calls and manage customer enquiries
- Resolve payment issues and monitor repair delays, including backorder delays
- Monitor the Damage Repair quote status and the repair shop's repair tracker updates
- Manage quality issues and follow up on escalations
- Onboard new repair shops and chains, and create their accounts in our database
- Manage Intercom communication and support the broader Operations team
- Educate users to use our different dashboards properly
- Relationship & field work (±20%)
- Visit repair shops across Belgium roughly 1-2 times a month to build and strengthen relationships
- Build and maintain strong relationships with repair shops, both from the back-end and in person
- Identify gaps or issues in the Belgian network and flag them for follow-up
- Represent Fixico as the trusted point of contact for repair shop partners in Belgium
- Quickly adapt and switch between operational and relationship-focused tasks as new initiatives are launched
Our take
Getting a car repaired after damage can often be a slow, frustrating and not to mention, unclear process. Drivers usually have to deal with multiple phone calls, wait days for quote, struggle to understand costs or timelines, and most importantly, be without their car. For insurers, managing repairs across many garages add even more complexity, making it harder to deliver a smooth and fast customer experience. As expectations rise for quicker, more transparent services, the traditional repair process just isn't cutting it anymore.
Fixico is working to simplify this by turning the repair journey into a fully digital experience. Its platform connects insurers, fleet owners, and repair shops in one place, allowing damage to be assessed, quoted, and managed online. Meaning customers can get quotes faster, communication more clearly, and better visibility on their repair progress.
Recently, Fixico has gained momentum through a major partnership with Ominimo in the Netherlands, where it will manage all vehicles repairs through its platform. This deal shows trust in Fixico's ability to deliver fast, high-quality service at scale. As it continues to partner with fast-growing insurers and expand across Europe, Fixico is gearing up to play a bigger role in modernising how car repairs are handled.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2019
$7.9m
SERIES A
Sep 2017
$5.6m
SEED
Total funding: $16.1m
Company benefits
- Competitive salary package
- Flexible office hours
- Lease bike plan
- Friday drinks & social events
- Fresh lunch and snacks
- 25 vacation days per year
- Central location in Amsterdam
- In-office gym
- Attractive pension plan
- Birthday off
Company HQ
De Weteringschans, Amsterdam, Netherlands
Leadership
Mark van Laar
(Co-Founder & COO)Prior to co-founding Fixico in 2014, Mark founded Shirtfitters.com and EcoAddicts.
Derk Roodhuyzen de Vries
(Co-Founder & CEO)Derk graduated from the University of Westminster with a BA in Business Administration and from Nyenrode Business University with a BA in New Business before earning an MSc in Business Administration from VU Amsterdam.
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