Customer and Product Support Expert, GoHiring

Salary not provided

+ Performance-related bonuses

Zendesk

Junior and Mid level

Remote from Germany

More information about location

Automated job posting & recruiting analytics

Be an early applicant

Automated job posting & recruiting analytics

21-100 employees

B2BRecruitmentMarketingAnalyticsSaaSAPIAutomation

Be an early applicant

Salary not provided

+ Performance-related bonuses

Zendesk

Junior and Mid level

Remote from Germany

More information about location

21-100 employees

B2BRecruitmentMarketingAnalyticsSaaSAPIAutomation

Company mission

To perfect automated multiposting so that companies can reach the right candidates in no time.

Job

Company

Role

Who you are

Full written and spoken fluency in German and English
You have gained professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products
You thrive on supporting others and communicating clearly comes naturally to you, whether it’s via email, phone, or video
Staying organized in fast-paced situations is second nature to you
You’re seeking a full-time role where you can contribute your strengths and grow with us over the long term

What the job involves

Be the voice of our customers and partners: As a key member of our service team, you shape the customer and partner experience from the very first interaction. You’re the go-to person who makes sure every request is handled quickly, thoughtfully, and with care
Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions
Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes
Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you are an operations expert who makes sure everything is in order behind the scenes
Enjoy variety every day: One day you’re writing articles for our Help Center or reports, the next you’re in discussions with job boards or supporting campaign management - no two days are alike
Drive improvement: You spot opportunities for optimization and automation, partnering with Customer Success, Product, and Finance to continuously enhance our product and services

Application process

Simply send us your CV or LinkedIn/Xing profile. No cover letter needed. We are happy to hear from you. Diversity and equal opportunity are very important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible

Our take

GoHiring is a leading software company that provides recruiters with the tools to automate job posting and recruiting analytics. Its easily integrated software fits into whatever existing HR software its clients employ, so it not only makes processes easier, but there is less of a learning curve as they are able to work within an already familiar system.

By enabling recruiters to automatically access over 800+ channels with its multi-posting feature, it can save recruiting teams valuable time and money. The company’s analytics tools provide actionable insights as to which channels are worth investing in, as well as identifying specialised portals to yield higher results.

Used by thousands of companies, GoHiring is well-set to remain a leading automated job posting platform with vast expansion opportunities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

20% employee growth in 12 months

Glassdoor (4.5)

Company

Company benefits

Remote First
Flexibility
Work equipment of your choice
Performance-related company-wide bonus
Employee stock ownership plan
Meet the team for one week twice a year in varying locations in Europe

Company HQ

Neukölln, Berlin, Germany

Leadership

Uta Sommer

(Co-Founder)

Former freelance HR Innovation Consultant. Worked as Head of HR and CEO Assistant at HR New Media, and was an International Recruitment and Marketing Manager at IDP Education.

Florian Behn

(CEO)

Previously founded and was CEO at CareerMee and 1000jobboersen (now softgarden). Also worked in Business Development and Project Management.

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