Account Manager, Rho
$125-145k
+ Equity
Business banking platform
Open for applications
Business banking platform
201-500 employees
Open for applications
$125-145k
+ Equity
201-500 employees
Company mission
To take the friction out of finances, and to prime their customers for success.
Role
Who you are
- Self-motivated with impeccable interpersonal and communication skills
- Bias for action, enthusiasm about technology and fintech, comfort with ambiguity, and high speed
- A high degree of comfort with drawing insights from analytics reports
- A valued team member who upholds Rho’s mission and professional values
- 2+ years of professional experience in a client-facing Customer Success role
- Has experience managing large-scale implementations with 50+ users
- Strong written and verbal communication skills
- A track record of managing a large portfolio of clients efficiently and at scale
- Prior experience working in B2B SaaS, high-growth preferable
- BA degree or higher
- Prior background in accounting, finance, cards, or payment is preferred
What the job involves
- We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio
- Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention
- In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams
- Manage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments
- Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients
- Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho’s entire product suite and services
- Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value
- Track and report key account metrics, such as revenue growth, retention, and customer satisfaction
- Identify upsell opportunities and deliver consultative value
Our take
Rho was founded to address the growing need among small and medium-sized businesses for a unified solution to manage corporate spending and cash flow. Aiming to serve companies with 30 to 500 employees, Rho designed its platform to create seamless workflows across banking, corporate cards, and accounts payable.
The company introduced Rho AP, an accounts payable product, followed by a corporate card in partnership with Sterling Bank, enhancing its offering for businesses looking for efficiency in managing financial operations. With a clear focus on product strategy and growth, Rho has been expanding its team and integrating AI capabilities into its platform to stay ahead of the evolving fintech landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES B
Jan 2021
$15m
SERIES A
Total funding: $97.2m
Company benefits
- Medical, dental, and vision
- Commuter benefits
- Flexible work policy
- Wellness perks
Company HQ
SoHo, New York, NY
Leadership
Everett Cook
(Co-Founder & CEO)Studied International Economics at Vanderbilt, before working in Investment Banking at Deutsche Bank. They were a Senior Analyst at Taylor Woods and Atreaus Capital.
Alex Wheldon
(Co-Founder)Founded Trebax Innovations and Kanary Limited. Served as CMO of Smarkets and CPO of Lyst.
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