Product Manager, Duffel
Flights
In-office Tuesdays & Thursdays
2+ days a week in office (Shoreditch, London )
API toolkit for selling flights online
Posted today
API toolkit for selling flights online
21-100 employees
Posted today
In-office Tuesdays & Thursdays
2+ days a week in office (Shoreditch, London )
21-100 employees
Company mission
To rebuild the infrastructure that underpins the travel industry to make it accessible for anyone who wishes sell travel.
Role
Who you are
- 3–5 years of product management experience with a proven track record of shipping technical products end-to-end
- Domain expertise in airline systems (NDC, GDS, LCC, PSS, or similar) and comfortable working directly with APIs and data models
- Strong data-driven mindset, capable of making sound, evidence-based prioritisation calls even with incomplete data
- Exceptional cross-functional project management and communication skills to simplify complex technical systems for non-technical stakeholders
- Collaborative mindset with a strong point of view, willing to get your hands dirty while remaining open to feedback
What the job involves
- As Product Manager for Flights, you'll tackle a deceptively hard challenge: take a fragmented, decades-old industry with hundreds of airlines and turn it into one clean, reliable, developer-friendly product
- Working at the intersection of engineering, design, commercial, and airline partnerships, you will contribute to the roadmap for a core area of our surface and own how it gets built and delivered
- Shape and execute the core Flights roadmap, from search and booking to ancillaries: balancing customer needs, commercial impact, and technical reality
- Partner closely with engineering counterparts to break down roadmap items, drive sprint delivery, and balance tech debt with new feature investments
- Conduct continuous discovery with customers and developers, translating complex industry friction into well-prioritised product requirements
- Deeply analyse data, debug API integrations, and define clear success metrics to ensure features deliver real value, not just releases
- Collaborate with airlines and suppliers to transform varied legacy systems and content into consistent, reliable user experiences
- Translating Duffel’s overarching strategy and customer feedback into a clear, actionable roadmap alongside the Group PM
- Designing consistent developer experiences over complex, multi-supplier airline architectures
- Establishing and monitoring key metrics to measure feature adoption and continuous platform improvements
- Aligning third-party supplier roadmaps with Duffel's strategic goals to unlock new capabilities first
- Communicating weekly progress, delivery status, and priorities to key internal and external stakeholders
Application process
- Recruiter Screen
- Hiring Manager Interview
- Technical Case Study
- Final Stage Interview
Salary benchmarks
Our take
In the same way that challenger banks have come along to re-invent legacy banking software from the ground up, Duffel is doing the same in the travel market, linking up airlines directly with travel agents with a modern platform.
Duffel's system connects with airlines’ booking channels more extensively than those of incumbent operators, like Amadeus and Sabre, meaning it can facilitate selling not just seats on a plane, but also other products such as speedy boarding, airport transfer and seat selection.
Add-on products make up an increasing part of airline revenues but are mostly sold through airlines' own websites at the moment. Duffel's technology will make it easier for airlines to sell more of these ancillary services, which is what makes its product so attractive to airline customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2019
$30m
SERIES B
Jun 2019
$21.5m
SERIES A
Total funding: $56.4m
Company benefits
- Flexible Working. Flexible Working. We work from the office 2 days per week where you'll be trusted to manage your own routine. Work 25 days per year from anywhere in the world upon manager approval
- Paid Sabbatical. 12 weeks fully paid sabbatical after 4 years working at Duffel
- Plenty of holidays. 27 days of annual leave per year + public holidays
- Duffel Credits. A stipend to spend on flights for you and your family (just book it through Duffel's platform!)
- Well-being. Physical and mental well-being support is provided through private healthcare. We also offer transportation schemes via our benefits platform
- Retirement & Pension. Duffel will match a pension contribution up to 5% (based on qualifying earnings)
- Learning & Development. A dedicated company budget to spend on your personal development
- Family Leave. 26 weeks fully paid parental, adoption and/or foster care leave
- Hybrid work from home policy
Company HQ
City of London, London, UK
Leadership
Steve Domin
(CEO & Founder)Previously Head of Platform Engineering at GoCardless
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