Associate Growth Specialist, Klaviyo
German-Speaker
€42.9-64.3k
+ Commission (80:20 split) + Equity (RSUs)
More information about location
3 days a week in office
The autonomous B2C CRM
Be an early applicant
The autonomous B2C CRM
1001+ employees
Be an early applicant
€42.9-64.3k
+ Commission (80:20 split) + Equity (RSUs)
More information about location
3 days a week in office
1001+ employees
Company mission
Klaviyo is the only autonomous CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Fluent English AND German language skills (written and spoken), essential
- 6 months+ business development experience within a SaaS environment, deal-closing experience a bonus
- Comfortable operating in a fast paced, high volume environment where you're managing multiple conversations and priorities simultaneously
- A natural communicator who genuinely enjoys talking to customers, understanding their needs and helping them make confident decisions
- Consultative in your approach, you ask the right questions, listen well and can quickly identify where there is a fit and where there isn't
- Motivated by targets and energised by hitting and exceeding them
- A self starter who takes initiative, brings energy to the team and is always looking to learn and improve
- Proficient with Google Suite and Salesforce or similar a bonus
What the job involves
- As an Associate Growth Specialist, you are the first human touchpoint for a high volume of inbound demo requests and free Klaviyo accounts. You provide fast, high‑quality first interactions with Klaviyo’s smallest accounts to create a seamless experience from first touch through purchase
- This team sits within the Marketing organization as part of the Growth motion and partners closely with Sales, Business Development, Product, and Customer Success. The primary goal of this role is to acquire as many high‑quality new logos as possible while maintaining an exceptional customer experience
- Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels
- Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities
- Do targeted business discovery to understand goals, urgency, and fit
- Qualify in or out efficiently, so you know where to double‑down and where to quickly move on
- Own and work a high‑velocity pipeline, using strong prioritization and time management to maximize new logo acquisition
- This role is a proven stepping stone into Account Executive and other closing roles in sales, while also opening doors into other go-to-market paths such as customer success, partnerships, marketing, enablement, or operations
- Drive new logo acquisition as a primary objective, maximising the number of high-quality new customers while maintaining an exceptional customer experience
- Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics
- Navigate a high volume of incoming product and sales related inquiries via phone and email
- Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
- Conduct consultative qualification of prospects, and provide demonstrations of the platform
- Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
- Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints
- Demonstrate substantive knowledge of e-commerce, SMS, and email marketing
- Perform other related duties as assigned
Application process
- Recruiter Interview
- Hiring Manager Inteview
- Skills Assessment (Mock Call)
- In-person Interviews at our Dublin office
Our take
Klaviyo is a SaaS autonomous B2C CRM helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyse, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Devin Bhatia, Customer Success Manager
Our mission
Create exceptional customer experiences by providing immediate and long-lasting value, while empowering creators to own their growth.Insights
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private medical insurance
- Medical
- Dental
- Vision
- Lifestyle spending account
- Commuter benefits
- Modern Health - wellness platform
- Parental leave
- Company equity
- Employee stock purchase plan
- Mental health benefits
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Dublin, Republic of Ireland
Articles
Leadership
Andrew Bialecki
(Co-Founder & Co-CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Co-Founder & Chief Strategy Officer)Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Chano Fernandez
(Co-CEO)Chano serves as the co-CEO, leading all go-to-market functions at Klaviyo. He previously led organizations at SAP, Workday, and Eightfold.
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