Enterprise Account Manager, ZipRecruiter

• Previous experience providing best-in-class support to customers
• 3-5 years of experience in Enterprise Account Management preferred
• Experience working with SalesForce.com or other CRM software
• Enthusiastic, optimistic & a team player
• Someone who is coachable and wants to learn
• Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT)
• Easily builds rapport and establishes relationships with prospects and colleagues
• Resourceful. Goes over, under, around and through obstacles to achieve success
• Outgoing, dynamic personality and can build outstanding relationships
• Exceptional written, verbal, phone and presentation skills
• Ability to work under pressure, organize and prioritize responsibilities

Desirable

• ZipRecruiter is seeking an Enterprise Account Manager to support our rapidly growing Direct sales team
• As an Enterprise Account Manager, you will drive existing account revenue, retain clients, provide world-class service and grow accounts through optimization, performance analysis, and relationship building
• This role monitors each account within their book of business and provides necessary support, as well as makes campaign level optimizations to facilitate best performance, client retention, budget fulfillment and overall book growth quarter over quarter
• You will serve as a trusted adviser, share insights and continually seek opportunities for growth to make your customers as strong and successful as possible
• Work closely with Enterprise Account Executives who focus on prospecting and partnering with the nation’s largest clients as well as work closely with Customer Success Manager and Product Specialist
• Renew and grow a book of business quarter over quarter
• Close upsell opportunities consistently at or above quota level
• Proactively manage a set list of accounts, provide best-in-class support and identify upsell opportunities
• On board new clients, train users and serve as the main point of contact post sale
• Conduct face-to-face visits and live product demonstrations over the phone
• Analyze and present monthly analytics reports
• Provide appropriate product suggestions on a client-by-client basis
• Maintain a high daily volume of activity to help nurture relationships and become a trusted advisor
• Optimize campaign bids, budgets, segmentation and overall performance
• Travel required -25% minimum. Current expectation of 9 client visits quarterly