Customer Success Manager, Vendelux
Mid-Market
+ Bonus and equity
AI-native event marketing platform
Be an early applicant
AI-native event marketing platform
101-200 employees
Be an early applicant
+ Bonus and equity
101-200 employees
Company mission
To help companies discover the best events.
Role
Who you are
- 4+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company
- Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
- Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
- Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily
- Comfortable traveling to meet customers in person and building face-to-face relationships
- Highly accountable self-starter who doesn't need to be chased for updates
- Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike
What the job involves
- We're looking for a Customer Success Manager (Mid-Market) who has been in the trenches of a high-growth B2B SaaS company, knows what it takes to manage a complex book of business, and is excited by the opportunity to help shape how we do Customer Success at Vendelux.
- If you thrive in a fast-paced, high-accountability environment and love the challenge of turning at-risk accounts into long-term champions, we want to talk
- Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations
- Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time
- Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
- Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
- Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
- Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship
- Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
- Contribute to community building across the customer base through webinars, case studies, and events
Our take
Event marketing enables companies to engage with potential buyers and showcase their offerings up close - providing an ideal platform to communicate ideas, thoughts and brand identity. Vendelux offers a platform that empowers event marketers and CMOs to analyse customer and competitor behaviour, and in turn choose the best conferences to attend.
The company leverages AI to deliver insights on attendees and sponsors of over 160,000 global conferences, helping customers decide which events they should attend and sponsor for the largest return. It also allows collaboration with sales teams to book meetings with every possible lead, and ROI evaluation tools that prove the value of all event marketing activities.
Since founding, the company has amassed a growing customer base that includes the likes of GitLab, DocuSign and Intel, and has also raised several successful funding rounds. The most recent investment supports increased marketing efforts and the enhancement of its ROI-evaluation tools, as well as hiring to build out its team.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2026
$50m
SERIES B
Nov 2023
$14m
SERIES A
Total funding: $68m
Company benefits
- Regular Retreats: We regularly meet up in beautiful locations around the world to discuss all things Vendelux
- Recharge Weeks: The company shuts downs two times a year so everyone can recharge without work piling up
Company HQ
Midtown South, New York, NY
Leadership
Alex Reynolds
(CEO & Founder)Previously spent over 6 years at Shutterstock, in Directorial, VP and Gm roles. Prior to that, they were a Director of Business Development at YP.
Salary benchmarks
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