Enterprise Account Manager, IXL Learning
Rosetta Stone Europe
€55-65k
+ Commission eligibility
E-Learning providers
Be an early applicant
E-Learning providers
1001+ employees
Be an early applicant
€55-65k
+ Commission eligibility
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- Bachelor's degree
- Business-fluent German and Spanish (C1/C2) for daily customer communication, negotiations, and presentations; fluent English for internal collaboration
- French and/or Italian is a plus
- 3–4 years of experience in Account Management/Customer Success, Renewal Sales, or Inside Sales
- A high level of self-motivation, energy, and drive to succeed
- Demonstrated ability to communicate, present, and influence credibly and effectively
- Strong data analysis skills; comfortable turning usage and adoption data into customer insights and renewal risk signals
- Proven organizational skills, close attention to detail, and superior time management
- Strong written and verbal communication skills
- Experience with Salesforce or a comparable CRM
- Experience selling to HR or L&D buyers, or familiarity with the CEFR framework, is a plus
What the job involves
- IXL Learning is seeking an Enterprise Account Manager to support its Rosetta Stone product line. Rosetta Stone Enterprise provides companies and organizations with a platform to address language-learning gaps by tracking and optimizing language training
- Develop relationships with German- and Spanish-speaking customers across Europe, providing support, insights, and strategies to drive successful implementation and customer satisfaction
- Proactively contact customers by phone, email, and targeted campaigns to secure license renewals and drive expansion in the assigned territory; advise on purchasing options, prepare pricing proposals, and follow up through close
- Develop an understanding of customer needs and values to provide a strong customer experience and maximize product adoption, usage, and engagement
- Coordinate, deliver, and track implementation services for targeted strategic accounts to achieve retention and expansion goals
- Understand all aspects of Rosetta Stone language programs, including technical and operational details, as well as internal Rosetta Stone systems and processes
- Communicate new product enhancements and benefits to existing customers
- Periodically analyze account data and usage to prepare for customer consultations and share results and impact
- Run regular business reviews with customer stakeholders and build relationships across HR, L&D, procurement, and executive sponsors
- Develop and manage targeted campaigns to upsell and expand existing accounts
- Identify and drive cross-selling of Emmersion language assessment, positioning the Test, Train, Retest cycle with HR, L&D, and Talent Acquisition stakeholders
- Partner with the New Business team on expansion
- Maintain accurate customer information and opportunity tracking in Salesforce
- Forecast renewals and expansion accurately in Salesforce and flag churn risk early
- Gather customer feedback to help improve and enhance product offerings
- Take on additional projects as assigned
Our take
IXL Learning has been creating software solutions for education since the late 90s and now has more than 17M students worldwide using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a growing portfolio and a clear vision for global expansion, IXL shows no signs of slowing down. It's 2022 acquisition of Curiosity Media, the company behind Fluencia, and its more recent purchase of UK-based MyTutor highlight this commitment to broadening its reach and impact in online learning. And as it continues to build on these moves, the company is set to further strengthen its presence worldwide and shape the future of digital education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
East San Mateo, San Mateo, CA
Leadership
Paul Mishkin
(CEO)Paul has been serving as the CEO of IXL LEarning since 1998.
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