Pooled Technical Account Manager, HUMAN
Media
$110-140k
Bot mitigation & fraud detection platform
Be an early applicant
Bot mitigation & fraud detection platform
201-500 employees
Be an early applicant
$110-140k
201-500 employees
Company mission
Human Security's mission is to protect the heart of the internet by disrupting the economics of cybercrime.
Role
Who you are
- Client-facing experience: Have experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts
- Eager to learn and grow: Open-minded and committed to personal and professional development
- Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential
- Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met
- Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams
- Collaborative mindset: Work collaboratively with teams across the company. Be a team player
- Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail
- (Media) Ad Tech industry interest: Experience or strong interest in the Ad Tech industry, understanding the technical and strategic aspects of the field
What the job involves
- HUMAN is looking for a Pooled Technical Account Manager to join a dynamic team driving the future success of our partners.
- You will be responsible for managing a group of customer accounts, often across different industries or with varied technical needs.
- Our technology is critical to our clients; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge.
- Your exceptional organizational skills allow you to keep many balls in the air at the same time.
- You will actively manage a group of customer accounts with varying technical landscapes and business objectives, providing digital touch and identify potential areas for improvement, and tailor solutions to fit their specific use cases.
- The relationship you build with your managed clients has a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met
- Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts
- Actively managing a group of customer accounts with varying technical landscapes and business objectives, providing proactive technical support and strategic guidance
- Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers
- Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience
- Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs
- Educate and enable customers on our products: run training sessions and create training materials for your customers
- (Media) Engage in the Ad Tech and Media space: Collaborate with partners in the Ad Tech and Media sectors (e.g., SSPs, DSPs, Publishers, Platforms) to understand technical breakdowns of supply paths for advertising campaigns
Our take
HUMAN develops threat intelligence software to detect and nullify online bots imitating humans. The company has been in operation since 2011, but was originally known as White Ops until Goldman Sachs acquired it in 2020.
It’s estimated that enterprises lose around 5% of their annual online revenue because of bot fraud, which makes up a vast majority of all internet attacks. Skyrocketing bot traffic online since 2020 has led to a massive uptick in demand for services like HUMAN's, and the company now counts the likes of Adobe and Yahoo as customers.
HUMAN has established itself as a leader in its market, operating on five continents. With the Goldman Sachs acquisition and strong funding at its back, the company is showing no signs of slowing down. It has continued to bolster its position by merging with web app safeguarding business PerimeterX, as well as acquiring anti-malvertising leader clean.io. In 2024 it announced a string of new leadership hires amidst accelerated investment in the public sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2024
$50m
GROWTH EQUITY VC
Jan 2022
$100m
GROWTH EQUITY VC
Total funding: $181m
Company benefits
- Unlimited PTO
- HUMAN Days - full days off for the whole company so Humans can recharge
- Equity in the company
- Work from anywhere, anytime
Company values
- Put Humans First: Serving the needs of our customers, partners and colleagues is core to protecting the integrity of the internet. Stay humble and deliver value
- Be A Hacker: All our Humans are hackers in their own right. If you have an idea, move forward with it despite the obstacles ahead. Unblock yourself, and dive into your potential
- Win as a Team: Be an exceptional teammate. We’re stronger together. Collaborate often and with intention - whether across departments or oceans
- Create Tau: If there’s a better way of doing something, make it happen. Empower others to do the same by being a bridge-builder and a toolmaker. That’s what makes us good at what we do
- Own It: Take accountability. Own it when things don’t turn out as planned, and remember to learn along the way. It’s all part of being human
- Be Good: Safeguarding the internet means using your skills and privilege responsibly to enact change. Take those skills and extend a hand wherever you go. When you can, tip the balance of the world in favor of good
Company HQ
New York City, New York, USA
Articles
Leadership
Tamer Hassan
(Executive Chairman)Former pilot & officer in the United States Air Force. Founder & former CEO at big data analytics company, Compel Data Technologies.
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