SMB Account Specialist, Flywire
EDU
$50-60k
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
$50-60k
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Bachelor’s Degree in Business, Communications, or Marketing
- 2+ years of experience managing client/customer relationships, success and/or support
- CEFR minimum level of C1 in English
- Excellent written and verbal communication skills
- Emotional intelligence and change management skills
- Be an engaging, personable & confident presenter
- Strong attention to detail, time management and organisational skills
- Excellent interpersonal, analytical and planning skills
- Problem solving and project management skills
- Be accountable, proactive & persistent. Always
- Experience in sales/account management in Higher Education Industry is preferred
- Salesforce experience is a plus
What the job involves
- Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions
- This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships
- The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals
- They use this knowledge to ensure Flywire products and services are helping the client be successful
- The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution
- They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy
- AMs have a thorough understanding of Flywire products and services
- Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s)
- In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services
- In doing so, the SMB Account Manager will:
- Protect and grow existing accounts by executing a scalable account management strategy
- Utilise data to systematically identify new revenue opportunities through existing products
- Collaborate with Sales to close new product opportunities which further unlock an account’s potential
- Support the execution of new client onboardings & new product deployments
- Work collaboratively with Client Operations to resolve operational challenges
- Represent Flywire in webinars and in-person events as needed
- Be an active contributor to the development of the team, providing ‘on the ground’ insight
- Supporting the onboarding of new team members
- Contract renewals
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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