Regional Field Operations Lead, CloudFactory

• 5+ years in operations management, project management or service delivery,
• Proven record of managing field-based or multi-site operations with a distributed workforce
• Experience delivering against client SLAs in a service or outsourced delivery model
• Experience hiring, onboarding and retaining hourly or field-based staff
• Strong planning, scheduling and resource management skills across multiple concurrent projects
• Comfortable with field technology such as 360° cameras or similar devices, mobile apps and cloud upload workflows, and quick to learn new tools
• Strong knowledge of US construction site safety, including OSHA standards, common site hazards and PPE requirements, and the ability to coach a team to work safely
• OSHA 30-Hour Construction certification. If you don't hold it yet, CloudFactory will support you to complete it within your first 30 days
• Ability to use data to track performance, spot trends and report clearly to leadership and partners
• Proficiency with Google Workspace and with scheduling or project tracking tools
• Ownership mindset: you treat delivery outcomes as your own and act before problems escalate
• Calm, solution-focused problem solver under pressure when sites, people or schedules change at short notice
• Clear, confident communicator with technicians, site managers and partner stakeholders
• Builds trust and connection with remote team members
• Balances partner needs with cost discipline and fair treatment of the team
• Based in Austin, Texas
• Able and willing to travel regularly to sites across Texas and other US states, sometimes at short notice and in remote areas
• Valid US driver's license and authorization to work in the United States
• Able to work on active construction sites, including walking for long periods and climbing stairs

Desirable

• The Regional Field Services Lead owns the delivery of CloudFactory's field services across the United States
• You will oversee a distributed team of field technicians who work in active construction sites - capturing data with 360° cameras, producing the visual data and installing beacons powering our client's operations
• This is a service delivery role at its core
• You will make sure every scheduled capture and installation happens on time, meets quality standards and lands within agreed SLAs, while keeping costs, staffing and site relationships healthy
• You will be the operational face of CloudFactory to our partner in the region and the first point of escalation for anything that puts delivery at risk
• Based in Austin, Texas, you will spend significant time in the field: launching new projects as they come online, visiting existing sites, and making sure every technician, wherever they work, feels like a connected part of CloudFactory
• As our services grow, you will also help us take on new types of field work
• CloudFactory is a distributed team, and this role is a core part of it in the US
• You will represent CloudFactory and its values to your team, on every site and with our partner
• We're looking for someone who shows up proactively, brings a zero-defect mindset, and delivers on every commitment we make to our clients
• Plan and run day-to-day capture and installation operations across all US sites, delivering 100% of contracted captures, with every scheduled capture staffed, equipped and completed
• Own and maintain the capture and installation schedule for every site, working closely with local project leads so no capture is missed
• Lead the launch of new projects: confirm site readiness, access, safety inductions and equipment before the first capture day
• Travel to existing and new sites to observe captures, solve on-site issues and build relationships with site managers and general contractors
• Own field safety for the team: make sure every technician completes site inductions, wears the right PPE and follows US construction safety requirements (including OSHA standards) and each site's rules, with zero safety incidents
• Manage capture equipment (360° cameras, mounts, PPE and accessories), including inventory, shipping, maintenance and replacements
• Step in to capture on site when coverage gaps arise, and keep backup coverage in place for every active project
• Support the rollout of new field services as they are introduced, such as beacon installation, including training the team and adapting workflows
• Recruit data capture technicians in collaboration with our talent acquisition team, then onboard and train them, filling roles quickly with people who are the right fit and will stay
• Lead and coach a distributed team across multiple sites and states, including any site-level leads
• Manage and approve team time, making sure hours are accurate, productive and cost-efficient, and in line with labor and compliance requirements
• Build a connected team culture through regular check-ins, site visits and clear communication, so remote technicians feel part of CloudFactory
• Track and improve retention and reliability, addressing performance and attendance issues early and fairly
• Develop the team's skills and identify people with potential to grow into lead roles
• Own delivery against partner SLAs for capture completion, timeliness and data quality
• Work with local site leads to make sure capture quality and site coverage meet client requirements; monitor quality reviews, find root causes and put corrective actions in place
• Classify site health (green/red), lead recovery plans for at-risk sites and escalate early when delivery is threatened
• Set and maintain standard operating procedures for capture, upload, safety and site conduct
• Report on operational performance, including SLA attainment, missed captures, staffing levels and quality trends
• Act as the main regional operational contact for our client, joining regular operational reviews and representing CloudFactory's delivery
• Plan ahead for upcoming projects, typically 30 to 60 days out, gathering site information and lining up staffing and equipment
• Manage regional delivery costs, including labor, travel and equipment, and flag commercial or scope questions to leadership
• Find ways to improve efficiency, reliability and scalability as the program grows into new states