Senior Product Manager, Instrumentl

• 5+ years of product management experience in SaaS (B2B preferred)
• Demonstrated experience owning problem discovery, strategy, and execution end-to-end
• Strong judgment in sequencing work and shipping incrementally
• Experience building or working with AI-powered features in real production environments
• Exceptional written and verbal communication skills
• Startup-tested: thrives with ambiguity, builds process without waiting for permission, and knows when to move fast versus when to be methodical

Desirable

• We’re looking for a Senior Product Manager - Core to report to our Co-founder and Head of EPD, who will combine deep customer empathy, strong product judgment, and pragmatic AI thinking
• This role is ideal for someone who starts from real customer problems (not features), can build and sequence a thoughtful roadmap, and knows how to ship incrementally while maintaining high standards for trust, outcomes, and cross-functional alignment
• You will own problem discovery, product strategy, and delivery for core workflows used by nonprofit organizations—often in high-stakes, high-context environments like grant discovery and applications
• You’ll work closely with Design, Engineering, Customer Success, and GTM partners to ensure what we build is useful, adoptable, and measurable
• Discovery & Strategy:
• Develop deep understanding of nonprofit realities: funding volatility, staff burnout, compliance constraints, and multi-persona workflows
• Start from problems, not features: clearly articulate user and business pain, distinguish root causes from symptoms, and frame opportunities effectively
• Build a coherent strategic narrative connecting market context to customer problems to roadmap
• Sequence work thoughtfully, delivering thin-sliced early versions to reduce risk and accelerate learning
• AI Product Thinking:
• Evaluate when AI is genuinely additive versus when rules-based logic or analytics are sufficient
• Design human-in-the-loop workflows for high-stakes use cases like grant applications, reviews, and approvals
• Clearly articulate data and model needs, edge cases, and failure modes
• Measurement & Cross-functional Leadership:
• Define and align on a clear product North Star and pair features with both leading and lagging indicators
• Lead through influence: partner early with Design, Engineering, CS, and GTM and navigate disagreements productively
• Run post-launch reviews to assess impact and guide iteration