Customer Service Representative, Wolters Kluwer

Bilingual French/English

CA$41.6-57.2k

Salesforce

SAP

Junior and Mid level

Toronto

2+ days a week in office (North York, Toronto )

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

CA$41.6-57.2k

Salesforce

SAP

Junior and Mid level

Toronto

2+ days a week in office (North York, Toronto )

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

College or university degree or equivalent proven working experience
Experience:
1-3 years of related customer service, sales/telemarketing experience or equivalent formalized education as noted above
Bilingual in French and English (professional proficiency required, both verbal and written)
Other Knowledge, Skills, Abilities or Certifications:
Excellent verbal and written communication skills, proficiency with Microsoft Office Suite, Outlook, Salesforce, and SAP (preferred), and strong organizational skills
Believe: Demonstrate commitment to the organization, be resilient in the face of obstacles, agile, flexible and take calculated risks
Own: Take accountability for self and team

What the job involves

50%: Act as the company gatekeeper by attending to incoming customer contacts via all available communication channels
Answer questions about terms of sale and product information
Inform customer about promotions
Recognize and measure customers’ needs to attain satisfaction
Build mutual relationships and trust with customers using communication skills
Offer accurate and complete information using the available tools and guides
Maintain accurate customer records and notes
Adhere to procedures, guidelines, and policies
30%: Process sales and contract orders, account updates, payments, and refunds
10%: Assist with special projects or assignments when required
10%: Maintain a high level of product and system knowledge and work with management team to ensure proper customer service is being delivered
Perform other duties as assigned by supervisor
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirement

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Stacey Caywood

(CEO & Chair of the Executive Board)

Stacey has been part of Wolters Kluwer since 1992, previously serving as the CEO of Wolters Kluwer Health and Wolter Kluwer Legal & Regulatory. They stepped into the role of CEO in early 2026.

Salary benchmarks

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