Account Delivery Manager, AMPECO
White-label EV charging management platform
Be an early applicant
White-label EV charging management platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To develop the most flexible and comprehensive software platform on the market for electric charging.
Role
Who you are
- If you thrive on ownership, problem-solving and building relationships, this is a chance to shape how AMPECO delivers for its enterprise clients
- 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred
- A track record of building strategic relationships with both operational and technical stakeholders
- Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations
- Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines
- Comfort in orchestrating internal experts and aligning multiple parties around a common goal
- A growth mindset - you pick up new skills as the role and product evolve
- Fluent written and spoken English
- Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!
What the job involves
- At AMPECO the Account Delivery Manager (ADM) is the central role in servicing our clients: one person who owns the customer end-to-end and orchestrates a constellation of specialists around them
- You’ll be the primary point of contact for your customers’ operational and technical teams, driving value across the full lifecycle - from greenfield onboarding, through day-to-day operations, to long-term satisfaction
- You don’t need to be the deepest expert in every area, you need to know when, how and why to pull in our specialists, and you're comfortable working hands-on in the platform and resolving service requests directly when that's what moves the customer forward
- Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals
- Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned
- Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships
- Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome
- Manage the onboarding of new customers in collaboration with AMPECO’s experts
- Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts
- Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly
- Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines
- Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery
- Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge
- Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform
- Stay current on eMobility, EV charging trends and our evolving product capabilities
Application process
- Our interview process is entirely remote. Only shortlisted candidates will be contacted
Our take
Electric vehicle charging management systems have seen significant investment in recent years, and AMPECO has emerged as a strong contender in the sector. It provides charge management, payments, security and easy scalability, along with customer and partner management solutions to help EV hire companies and retailers manage their vehicles' performance and maintenance.
The company has had good traction since founding, securing funds from the likes of BMW’s i Ventures scheme. This has supported an expansion from its native Bulgaria to France, as well as a push for a foothold in North America. This move will see the company fight for market share against major players, but its experienced founding team should give it the edge it needs to survive and hopefully thrive.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2024
$28.9m
SERIES B
Jan 2023
$15.2m
SERIES A
Total funding: $44m
Company benefits
- Remote-first
- Test our EVs
- Encouraged to grow
- Design your home office
- Flexible hours
- Health insurance
- Career growth
- No bureaucracy
- Take a break
- Team-building events
Company HQ
Old City Center, София, Област София
Leadership
Orin Radev
(Co-Founder & CEO)Currently a Member of Power of BG. Previously the CEO of Edge Soft Ltd, COO of farmhopping and Founder and CEO at Eco Mobility Ltd.
Alexander Alexiev
(Co-Founder & CTO)Previously CTO at Edgesoft, Co-Founder at farmhopping, Autospot.bg and Senior Developer at MediaOne Ltd.
Stefan Ivanov
(Co-Founder & CRO)Currently a Sales Trainer and Coach at 9 Academy. Previously a Speaker and Trainer of IT Sales at DEV.BG, a Sales Trainer at SBR Consulting, and the Head of Business Development at Hedgehog.
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