Customer Success Manager, Anthropic
£135-165k
OTE
More information about location
1 day a week in office
AI safety and research company
Posted today
AI safety and research company
1001+ employees
Posted today
£135-165k
OTE
More information about location
1 day a week in office
1001+ employees
Company mission
To create reliable, interpretable, and steerable AI systems.
Role
Who you are
- 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining and demonstrating technical products to various audiences
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- Experience working in and building a growing region, while navigating across time zones with US-based headquarters
- A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
- Native English and (Bonus) Fluency in French, German, Spanish or Italian
- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- We encourage you to apply even if you do not believe you meet every single qualification
What the job involves
- Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code
- You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us
- In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves
- Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business
- As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones
- Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
- Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
- Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
- Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers
- Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
- Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
- Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures
Salary benchmarks
Our take
Funded by Google and founded by ex-OpenAI employees, Anthropic has emerged as one of the leading companies in AI, focused on building reliable and safe AI systems. Since its launch, the company has rapidly grown into a major player in the industry, with its AI assistant Claude now widely recognized as a strong competitor to ChatGPT.
Like other chatbots, Claude is accessible through a conversational interface and supports a wide range of text-generation and reasoning tasks. A key point of differentiation remains its emphasis on safety, with Anthropic's "Constitutional AI" approach aiming to produce more aligned and less harmful outputs than earlier generations of AI systems.
While Claude has received significant praise for its performance and alignment, some users have notes areas for improvement, particularly in technical domains such as complex mathematics and precision in grammar. However, with substantial backing freom major tech players and multi-billion-dollar funding rounds, Anthropic has firmly established itself as a long-term competitor in the AI space.
Now the company is continuing to refine Claude's capabilities while expanding globally, including growing its presence in Europe. And its ongoing commitment to responsible AI development put it in a position to be not just a competitor, but a key influence on the direction of the industry as a whole.
Freddie
Company Specialist at Welcome to the Jungle
Insights
190% employee growth in 12 months
Company
Funding (last 2 of 15 rounds)
May 2026
$65bn
SERIES H
Feb 2026
$30bn
SERIES G
Total funding: $124.3bn
Company benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Inclusive fertility benefits via Carrot Fertility
- 22 weeks of paid parental leave
- Flexible paid time off and absence policies
- Mental health support for you and your dependents
- Competitive salary and equity packages
- Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
- Retirement plans with competitive matching
- Life and income protection plans
- $500/month flexible wellness and time saver stipend
- Commuter benefits
- Annual education stipend
- Home office stipends
- Relocation support for those moving for Anthropic
- Daily meals and snacks in the office
Company HQ
SoMa, San Francisco, CA
Leadership
Dario Amodei
(Co-Founder & CEO)Prior to co-founding Anthropic in 2021, Dario spent almost 5 years at OpenAI as a Team Lead for AI safety and as the Vice President of Research. They also worked as a Research Scientist at Google.
Jared Kaplan
(Co-Founder & Chief Science Officer)Jared hs been a Professor at John Hopkins University since 2012. They are also an experienced Researcher having worked previously at OpenAI and the SLAC National Accelerator Laboratory.
Jack Clark
(Co-Founder)Jack is an experienced Reporter having worked previously at the Register and Bloomberg. They also worked for OpenAI in Strategy and Communications and as a Policy Director.
Sam McCandlish
(Co-Founder & CTO)Sam graduated from Stanford University with a PhD in Theoretical Physics. They previously worked as a Research Lead at OpenAI.
Tom Brown
(Co-Founder)Tom previously worked as a Member of the Technical Staff for both OpenAI and Google Brain.
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