Salesforce Administrator, Dext
More information about location
Empowering everyone to make the right decisions at the right time
Job no longer available
Empowering everyone to make the right decisions at the right time
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To make business' data work for them, so every business can focus on what matters.
Role
Who you are
- Experience with Salesforce or a similar CRM or a demonstrable ability to learn quickly
- Strong organisation, attention to detail, and communication skills
- Ability to manage and prioritise multiple tasks and requests simultaneously
- A logical, problem-solving mindset with good awareness of when to escalate
- Experience in a fast-paced or collaborative team environment
- Right to work in the UK or Bulgaria without visa sponsorship
Desirable
- Salesforce Administrator certification (or actively working towards it)
- Exposure to Salesforce ecosystem tools such as Salesloft, Ringlead, Calendly, or Clay
- Experience with documentation, testing, or process improvement
- Familiarity with AI or automation tools to streamline workflows
- Active Trailhead learner or general interest in continuous Salesforce development
What the job involves
- We're looking for a Salesforce professional who's ready to make a real impact on our CRM systems and the teams that rely on them. You'll be first-line support for all things Salesforce, owning cases end-to-end, improving processes, and working alongside a team of Admins and Developers on strategic initiatives. If you're organised, proactive, and love solving problems in a fast-moving environment, this is your kind of role
- Own and manage internal Salesforce support cases end-to-end, from investigation and triage through to resolution and stakeholder communication
- Act as the primary point of contact for CRM-related support, keeping users informed with clear and timely updates
- Identify bugs, feature requests, and user errors, escalating where needed while maintaining full ownership
- Liaise with Sales and commercial stakeholders to clarify issues, manage expectations, and drive resolution
- Spot trends in support requests and proactively flag opportunities for process improvement, training, or system enhancements
- Take ownership of small-scale projects and technical debt initiatives, delivering independently with guidance from senior team members
- Support testing of new features, configurations, and releases, including writing and executing test cases
- Create and maintain high-quality documentation: user guides, process docs, and well-structured Jira tickets
- Own the preparation of monthly CRM updates, producing clear, concise content with supporting screenshots
- Use AI-assisted tools where appropriate to improve efficiency in documentation, troubleshooting, and day-to-day tasks
Salary benchmarks
Our take
Dext was the first software company to automatically process information from uploaded images of receipts and invoices, cutting down the time lost to manually sorting them.
There's a good in-built virality for this kind of business, with accountants recommending the product to their customers as it makes both of their lives easier.
Dext has made several key hires to continue its growth trajectory, including a new CEO, CPO and Technology Officer. It will be important for them to continue to stay at the forefront of the technology, add on more useful features and continue forging partnerships with accountancy companies to stay ahead of the competition.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Natalie Reiss, Director of Brand & Content
Our mission
We make the Dext story human, creative and clear, so people see the time it gives back, not just what it does.Insights
Company
Funding (last 2 of 4 rounds)
Jan 2020
$74m
SERIES C
Jul 2017
$50m
SERIES B
Total funding: $139m
Company benefits
- Summer hours
- Flexible working
- Option to work abroad
- Your birthday off
- Generous annual leave
- Paid volunteering days
- Health insurance or healthcare allowance
Company values
- Be Brave - Everyone in the company has a voice to challenge ideas and the status quo
- Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do
- Be Together - We are one team. There is no such thing as individual success without team success
Company HQ
London, UK
Articles
Leadership
Sabby Gill
(CEO)Current Chair at Digital Leaders. Former CEO of Thomas International, EVP & Managing Director at Sage, and EVP at Epicor Software.
Diversity, Equity & Inclusion at Dext
Oliver Paterson (Chair of Belonging@Dext Foundational ERG)
- We hire on potential, not just on experience and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity and Inclusion commitments.
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