Account Manager, Sensor Tower
Brands
3 days a week in office
Mobile analytics software
Be an early applicant
Mobile analytics software
201-500 employees
Be an early applicant
3 days a week in office
201-500 employees
Company mission
To be the trusted source of mobile insights.
Role
Who you are
- Must be wiling to work from our London office three days a week
- Experience in SaaS sales as an Account Executive or Account Manager
- Strong understanding of the SaaS industry and digital ecosystem
- Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base
- Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical
- Self-starting attitude and entrepreneurial spirit highly encouraged!
- An eye for detail following the industry trends and interpreting these into day-to-day business impact
- Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day
- Experience managing complex SaaS renewals and expansions involving multiple stakeholders, products or regions
- Strong commercial judgement, including the ability to defend value, handle pricing objections and balance customer needs with revenue goals
- Confidence working with procurement and legal teams to move agreements through to signature
What the job involves
- As an Account Manager, Brands at Sensor Tower, you’ll play a key role in managing the account renewal and growth of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience
- You’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency
- You will act as a trusted advisor to enterprise brand clients, ensuring they maximize the value of Sensor Tower’s market intelligence platform. By bridging commercial strategy with operational excellence, you will drive long-term retention, identify strategic expansion opportunities, and streamline our internal workflows
- Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth
- Oversee all assigned contract renewals to ensure timely and accurate execution
- Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
- Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
- Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
- Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
- Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
- Build strong relationships with customers through a regular cadence of calls, face-to-face meetings and on-site visits where possible. Use these conversations to understand their priorities, demonstrate value, address objections and identify renewal and expansion opportunities
- Build account plans that identify renewal risk, stakeholder changes, product adoption gaps and opportunities for expansion well ahead of contract expiry
- Lead commercial negotiations with customers and their procurement and legal teams, including pricing, contract structure and multi-year agreements
- Develop relationships with decision-makers across multiple teams and regions within each account
- Translate customer goals into relevant use cases across Sensor Tower’s products, and partner with internal specialists on demonstrations, insights and custom data requirements
- Maintain an accurate renewal and expansion forecast, with clear next steps and escalation plans for at risk accounts
- Hold regular commercial reviews with key stakeholders to understand budget plans, confirm renewal timelines and build support for continued investment
Salary benchmarks
Our take
Mobile apps have transformed most aspects of modern life, from shopping to banking to communication, and companies that wish to reach the modern consumer need to master this corner of the digital world. Sensor Tower supplies intelligence and analytics software for companies to gain insight into the mobile app ecosystem and make the most of their app offerings and digital adverts.
Sensor Tower leads the market in providing mobile app and digital advertisement market intelligence. It provides data on user engagement, ad impact, and trends in the space, so its clients can optimize their spending and discover opportunities for growth. Together, its products focus on every aspect of the app economy, from store behaviour to consumer trends, meaning it can act as an all-in-one centre of intelligence for its clients.
Sensor Tower operates in twenty-five countries and has experienced impressive growth in the last few years. The company acquired Pathmatics, a leading digital ad intelligence firm, in 2021 which has allowed it to expand its product offerings into the future. It also secured strategic investment in 2025 to support product innovation including gen-AI data enhancements.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
May 2020
$45m
GROWTH EQUITY VC
Aug 2013
$1m
SEED
Total funding: $46m
Company benefits
- A “hybrid” environment offering a choice between working in-office, remote, or a mix
- Company-paid Health Insurance to support individual and family health
- Wellness programs for physical fitness, mental health, and fertility planning
- Retirement savings accounts to support investment in your future
- Flexible Paid Time Off so employees can shape their time away from the office
- Stipends for office and/or gym setup and home internet
Company HQ
The Castro, San Francisco, CA
Leadership
Alexey Malafeev
(Co-Founder)Also co-founded Level86.
Oliver Yeh
(Co-Founder)Former Senior Platform Engineer at Appboy.
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