Revenue Operations Lead, Copia Automation

• 5+ years of experience in a RevOps, sales operations, or GTM systems engineering role at a B2B software company
• 3+ years of experience as a primary HubSpot admin of an organization
• 3+ years of experience building and maintaining large, complex workflows in tools like HubSpot, Clay, or Zapier
• 1+ years of experience using LLM coding agents to produce repeatable, high-quality outputs
• The ability to perform key RevOps analyses end-to-end, from pulling and cleaning CRM data to distilling insights into beautiful slides
• You're an operations expert looking for the opportunity to expand your AI and scripting skills
• You want to be part of a high-achieving team whose members inspire you to reach new heights
• You want to be the first hire in a new function at a fast-growing startup
• You want to work at a company that's solving a real problem
• You want to have as direct an impact as possible
• Copia's company values resonate with you

Desirable

• We are looking for our founding Revenue Operations hire to architect the operational foundation for our go-to-market motion. You'll create essential operational processes, become the trusted decision-support advisor for Sales leadership, start new governance initiatives, build AI-powered workflows, and more
• This role will collaborate on a near-daily basis with executive team members across every department. Your primary customers will be Sales leadership, and report directly to the Head of BizOps. As a member of the BizOps team, you will collaborate closely with AI and data science experts to design and deploy scalable, intelligent, automated solutions to RevOps problems
• What makes us most excited about this role is the unprecedented velocity of change affecting operations brought on by AI technology, and the opportunity for this hire to implement systems that were previously confined only to their dreams. We’re looking for somebody who is internally motivated to push the boundaries of what’s possible!
• Become a trusted advisor to Sales leadership:
• Partner with Sales leadership to drive revenue by surfacing what's working, what isn't, and what to change
• Perform essential analyses like territory sizing, quota attainment, weighted pipeline, and forecasting
• Own end-of-quarter reporting and build board-quality slides and explanations of our key results
• Design and implement processes that scale:
• Own HubSpot and our GTM tool stack: review every structural CRM change, and account for downstream impacts
• Design, build, and own key operational processes, such as deal desk, approvals, and quote-to-cash
• Identify and fix bottlenecks in our funnel, including lead routing, qualification, conversions
• Collaborate with our customer experience team to redesign our renewal and expansion pipelines
• Enable AEs with AI:
• Show our Sales teams how to use AI to generate polished, on-brand assets that exceed the quality bar of hand-crafted work
• Build AI workflows to generate custom customer-facing assets and AE enablement and training materials
• Implement new intent signal pipelines using Clay, and use AI tools to automatically turn those signals into engaging outreach