Director of Customer Success, Findigs
$175-215k
+ Pre-IPO equity
Digital underwriting platform
Open for applications
Digital underwriting platform
21-100 employees
Open for applications
$175-215k
+ Pre-IPO equity
21-100 employees
Company mission
To redesign renting, making it safe and easy for renters and property managers.
Role
Who you are
- BA/BS degree or comparable practical working experience
- Direct experience in the Property Management industry, ideally in the tenant screening, income verification or fraud prevention spaces
- 7+ years of experience in customer success, account management, or a related field, with at least 3+ years in a management position
- Strong leadership and relationship-building skills, with the ability to inspire and develop a team
- Proven track record of managing Enterprise customer accounts
- Strong experience collaborating cross-functionally including technical teams— communication between internal stakeholders is crucial for success in this role
- Experience with customer success platforms and tools, such as Salesforce
- Organized and detailed oriented
What the job involves
- The Customer Success team at Findigs is dedicated to ensuring our property manager clients thrive using our platform
- We build strong relationships, offer strategic support, and help our customers unlock the full value of our products
- As a small, high-impact team, we’re passionate about delivering success for every client
- With our recent Series B funding and expanding market presence, we’re entering an exciting phase of growth—and we need exceptional people to help us scale while keeping customers at the center of everything we do
- You will lead a team of Customer Success Managers, supporting them in continuing to build strong relationships with customers, providing quality service, and ensuring our customers get the maximum value out of our product suite
- This role requires outstanding service delivery, people and relationship management, leadership skills and technical acumen
- You will work to evaluate our customers' needs, ensure satisfaction, identify new growth opportunities, support onboarding, and create processes to accurately track and measure our work
- You will be our customers' ally and advocate, always striving to strengthen Findigs’ overall customer experience
- Manage the Customer Success team; Provide regular coaching, set goals, and create development plans to elevate performance
- Serve as the escalation point for CSMs and stakeholders and act as Findigs’ leadership presence and support with customers as and when necessary
- Provide high level oversight of the creation and delivery of training, resources, and support materials to enhance customer education and product usage as well as aid them in achieving their goals
- Support the onboarding process to drive customers from signed contract to launch, as well as facilitate ongoing client training as required
- Create and work with the team to conduct business reviews to track performance, present the product roadmap for feedback and new product adoption
- Act as the voice of the customer within Findigs, gathering feedback from your team and customers to provide actionable insights for our Product and Engineering teams
- Identify opportunities for expansion within your portfolio and help drive customer evangelism: referrals, case studies, etc. from your portfolio
Our take
As the property market becomes more competitive, and rent rates continue to soar, more people are being pushed to lie about their financial situation. In fact, it was reported that at one particular major rental reference agency, fraudulent tenancy applications had quadrupled in the two years up to 2024.
This is clearly a prevalent issue, and one which Findigs hopes to address with its underwriting platform for renters and property managers. The idea behind the platform is to make identity checks faster and more widely effective, so that fraudulent applications are rejected while good applications are processed faster.
The platform boasts a range of capabilities, most interestingly its smart recommendations that suggest which applications should be approved - adding an extra layer to its offering. With this, Findigs has the potential to stand out against alternatives, and a fresh round of funding puts the company in good stead to chase further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jun 2024
$27m
SERIES B
Nov 2022
$5.8m
EARLY VC
Total funding: $45.5m
Company benefits
- Unlimited PTO (with minimum PTO policy)
- Remote roles - Want to work in person? We've got an office in NYC
- Stock options - Pre-IPO equity
- 95% coverage - You're fully covered for medical, dental, and vision insurance. Dependents are covered at 90%
- Wellbeing Fridays - Every month, take an extra Friday off to focus on your mental health
- 401(k) matching - Get a 4% match on any contributions to your retirement savings
Company HQ
Civic Center, New York, NY
Articles
Leadership
Stephen Carroll
(CEO)Former Co-founder and COO of Seated, Associate at Nomura Securities, and Head of Campus Recruiting at Harding-Lane.
Keith Gilvar
(Head of Product)Former Head of Business Product at Seated, Director (Client Product) at FISH Technologies, and Client Development Associate at Business Talent Group.
Salary benchmarks
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