Senior Site Reliability Engineer, CentralReach
$160-180k
More information about location
Autism & IDD care technology
Be an early applicant
Autism & IDD care technology
201-500 employees
Be an early applicant
$160-180k
More information about location
201-500 employees
Company mission
To provide the leading software and services platform to help children and adults diagnosed with autism and related IDDs – and those who serve them – unlock potential, achieve better outcomes, and live more independent lives.
Role
Who you are
- Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry
- Experience implementing observability strategies for logs, metrics, and traces
- Strong understanding of CI/CD practices and tools such as Jenkins, GitHub Actions, GitLab, Argo, and Kargo
- Strong understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts
- Strong understanding of containerization technologies, including Kubernetes and Helm
- Experience with one or more programming languages, such as Java, Python, or Go, and familiarity with .NET application development
- Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts
- Experience using AI to improve productivity and amplify technical skills
What the job involves
- The Platform Engineering group at CentralReach builds the underlying technologies that power our Public and Private Cloud Platforms worldwide
- The group is responsible for storage, data infrastructure, IT, observability systems, DevOps, SRE, provisioning, compute, orchestration platform, internal tools, internal platforms (laptops, networks, systems etc.) and services - all the components that make up the CentralReach Platform
- If you have a passion for the future, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome and take on technical challenges of all shapes and sizes, have excellent interpersonal skill and sense of humor and enjoy rolling up your sleeves and jumping in, then read on!
- As a Sr. SRE, you will work closely with the key stakeholders in Software Engineering to drive adoption of modern reliability practices like SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership
- Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments
- Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices
- Analyze, troubleshoot, and resolve operational issues that affect service reliability and SLO performance
- Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns
- Reduce toil and increase development velocity through automation and continuous improvement
- Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures
- Identify data-driven opportunities to improve system architecture, availability, performance, and reliability
- Collaborate with software engineering teams on release management, roadmap planning, and operational readiness
- Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana
Our take
Running any care practice can be difficult, with practice management, billing, analytics, and other back-office tasks leaving less time for workers to provide the best possible care. Whilst software platforms have been designed in recent years for healthcare clinicians to automate admin and leave workers with more time for their patients, these do not tackle the nuances associated with running an Autism and IDD care practice.
CentralReach provides Autism and IDD care software and services to care practices, offering its products to enterprises, small practices, special education departments, and neurodiversity employers. The company's products include tools for practice management, billing, autism and IDD learning management, and precision teaching, all of which are measured to drive performance through analytics.
Whilst care practice management platforms are nothing new, existing solutions generally focus on clinical or home care, whereas CentralReach has identified the need for a bespoke solution for Autism and IDD care providers. The company claims that by providing tools for the end-to-end care process, care providers can optimize the effectiveness of their care through data whilst minimizing admin.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive Onboarding Program
- Career Pathing and Growth Opportunities
- Company Charitable Match
- Leadership and Management Development Programs
- Quarterly CR Talks Sessions
- Company Social Events (in-person and virtual)
- Competitive Pay and Bonus Structure
- 401(k) Investment Plan with Strong Company Match
- Employer HSA Contribution
- Free 1:1 Meetings with Financial Advisor
- Identity Protection Plan
- Generous Paid Time Off
- Paid Holidays
- Hybrid Work Environment
- Extra PTO Day (CR Cares) to Volunteer
- Paid Parental Leave
- Two Robust Medical Insurance Plans
- Low-Cost Dental and Vision Coverage
- 24/7 Teladoc Access
- Wellness Activities
- Pet Insurance
- Employee Assistance Program and TouchCare Health Care Concierge Service
Company HQ
Imperial Point, Fort Lauderdale, FL
Leadership
Chris Sullens
(CEO)Prior to joining CentralReach as CEO in 2018, Chris spent nearly 11 years at WorkWave as the CFO and CEO.
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